New Landing › How can we help? › Themeforest Theme Support › Neighborhood › No auto update notification visible since v. 2.18

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    Posted in: Neighborhood
  • January 29, 2016 at 5:49 pm #244925
    melete26
    Member
    Post count: 41

    Hi,

    I am no longer seeing update notifications in my Dashboard for the Neighborhood theme. I see that a new version is available from other posts, but can’t update without waiting for the new version to be available in themeforest. Do you know what might cause the update notification to not work in my dashboard? I saw on themeforest that I still have 1 month of support left for my account, so I don’t think that’s the problem.

    Thanks for your help!

    February 1, 2016 at 10:39 am #245229
    Kyle – SUPPORT
    Moderator
    Post count: 35880
    This reply has been marked as private.
    February 1, 2016 at 5:52 pm #245468
    yita33
    Member
    Post count: 27

    Hello, I have the same problem, could you explain the solution not private

    February 1, 2016 at 6:50 pm #245482
    guentherportfolio
    Member
    Post count: 266

    Same here. Appreciate your help. Thanks

    February 1, 2016 at 8:18 pm #245501
    miama
    Member
    Post count: 2

    I have version 3.15 Is there new version? I still have problem with this: Your theme (Neighborhood) contains outdated copies of some WooCommerce template files. Is it fixed in new update? How can I update? I would do it manually via ftp. But I can not locate any instruction how.

    February 1, 2016 at 8:22 pm #245503
    David Martin – Support
    Moderator
    Post count: 20834

    Hi,

    Please update the theme using your FTP, here is the latest theme version: https://www.dropbox.com/s/wis5lzlpr6u4l64/neighborhood.zip?dl=0.

    Thanks.

    February 1, 2016 at 9:12 pm #245511
    guentherportfolio
    Member
    Post count: 266

    Thank you David.

    February 1, 2016 at 10:52 pm #245523
    Kyle – SUPPORT
    Moderator
    Post count: 35880

    No problem

    February 2, 2016 at 6:12 pm #245806
    stoukan
    Member
    Post count: 75

    I’m trying to install the latest theme update as well – I downloaded the above file from dropbox, but when I try to install it, I get the following message from WordPress “The uploaded file exceeds the upload_max_filesize directive in php.ini.”

    Any suggestions? Is this an issue with wordpress or neighborhood?

    Thank you!

    Sarah

    February 2, 2016 at 6:41 pm #245814
    stoukan
    Member
    Post count: 75

    Never mind, I realized it was a problem with my server! Thank you,

    Sarah

    February 2, 2016 at 7:17 pm #245829
    Kyle – SUPPORT
    Moderator
    Post count: 35880

    Ok no problem

    February 2, 2016 at 9:49 pm #245856
    melete26
    Member
    Post count: 41

    Thanks for the link to the files. Will you update this thread when you discover the issue? I’m hoping to have notifications in the future.

    Appreciate your help, as always!

    February 3, 2016 at 9:04 am #245917
    Kyle – SUPPORT
    Moderator
    Post count: 35880

    Hi

    Do you have the child theme active?

    – Kyle

    February 8, 2016 at 7:57 pm #247340
    melete26
    Member
    Post count: 41

    No, I do not have the child theme active.

    February 8, 2016 at 7:59 pm #247342
    Kyle – SUPPORT
    Moderator
    Post count: 35880

    Ok was just a theory we had

    – Kyle

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    Posted in: Neighborhood
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