New Landing › How can we help? › Atelier › Cart and Checkout page on MOBILE

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    Posted in: Atelier
  • January 29, 2016 at 8:57 am #244703
    redblue083190
    Member
    Post count: 77

    Hi there.

    Our cart page and checkout page are different with the demo site. Right now they are not responsive well.
    Please see the attached image.

    CART Page
    1) “Update cart” button not centred”
    2) Shipping Calculator are not centred too

    CHECKOUT Page

    1) can we remove the space above the “Return to the cart”

    2)”CHECKOUT” and “Need help?”, “Email Us” and “Frequently Asked Questions” are not centred

    3) Right now they are not responsive well. For example, the address column is different with the demo site.

    4) May I know how can I make the stroke (point out with blue arrows) in #222 and 1px?

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    January 29, 2016 at 11:25 am #244773
    Mohammad – SUPPORT
    Moderator
    Post count: 27441

    Hi,
    Please upgrade to latest version of theme and all plugins and the issues. Let me know your feedback.
    Thanks
    Mohammad

    January 31, 2016 at 12:39 am #245072
    redblue083190
    Member
    Post count: 77

    Hi Mohammad,

    We have updated the theme. But for the plugins, we cannot updated the woocommerce to 2.5.1 at this moment since it occur error 500 when I test it on my staging site.

    Could you please help me to fix the above problem.
    We are using the Child theme and tried switch to parent theme to test it.
    We found that everything work well on parent theme except the space of “Return to the cart” and the “Checkout” doesn’t centred.

    January 31, 2016 at 1:26 am #245073
    redblue083190
    Member
    Post count: 77
    This reply has been marked as private.
    February 2, 2016 at 12:03 pm #245655
    David Martin – Support
    Moderator
    Post count: 20834

    Hi,

    To fix the 500 internal error:

    Please open your wp-config.php file and add this: define('WP_MEMORY_LIMIT', '256M');

    Please update all plugins and then re-test with the child theme deactivated.

    Thanks,
    David

    February 5, 2016 at 12:51 am #246593
    redblue083190
    Member
    Post count: 77

    It totally not work. I have add define(‘WP_MEMORY_LIMIT’, ‘256M’); on wp-config.php. My font changed to some unknown font.
    If I updated Woocommerce. It turn to blank (all white) page on my fontend and backend.

    Please kindly help. My checkout and cart page are really messy on small screen size!

    February 8, 2016 at 2:08 pm #247233
    David Martin – Support
    Moderator
    Post count: 20834

    Hi,

    Please test this custom CSS to amend your cart/checkout pages.

    @media only screen and (max-width: 767px) {
.woocommerce .shipping-calc-wrap {
    width: 100%!important;
}
}

@media only screen and (max-width: 991px) {
.woocommerce .help-bar span {
    margin-top: 15px;
}
}

    Thanks.

    February 15, 2016 at 12:31 am #248974
    redblue083190
    Member
    Post count: 77

    Hi,

    Only the first CSS can help.
    Thats mean it just solve the “Shipping Calculator” part.

    For the CART page,
    The responsive on “Apply Coupon” and “Updated Cart” are still not responsive.

    For the Checkout page,
    None of them are solve. The CSS you gave me last time isn’t work.
    For the large gap at the top, I have tried the method on another post but it doesn’t work on my site too.

    Mobile Minimal Checkout

    You may see the attached image, except the large gap at the top, both of them are broken by the responsive are not working well.

    I am sorry to bother you so many times. It’s because 80% customers are using mobile devices to checkout. It’s so messy right now on mobile. Please advise. Thanks.

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    February 15, 2016 at 5:15 pm #249300
    redblue083190
    Member
    Post count: 77

    Hi,

    One more thing, I just found that my review part (STAR)on product page have bug too.
    Did one of your developer helped me to updated the theme? coz I have restored it after I tried to updated it.

    Attachments:
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    February 17, 2016 at 12:00 pm #249919
    David Martin – Support
    Moderator
    Post count: 20834

    What Atelier version are you using?
    What version of WooCommerce are you using?

    What is your login URL? It’s not this: http://dry-co.com/cart/wp-admin

    Thanks.

    February 22, 2016 at 3:03 pm #251210
    redblue083190
    Member
    Post count: 77

    What Atelier version are you using? 1.9.5
    What version of WooCommerce are you using? 2.4.12
    Sorry, I cannot updated to 2.5 since my backend and frontend are become blank page after updated it. (I have asked Wootheme for help but still got no answer.)

    login URL: http://dry-co.com/wp-admin

    February 22, 2016 at 3:25 pm #251213
    David Martin – Support
    Moderator
    Post count: 20834

    You will need to update to 2.5.

    If you get a blank page, please open your wp-config.php file and add this: define('WP_MEMORY_LIMIT', '256M');

    Thanks.

    February 27, 2016 at 8:57 am #252377
    redblue083190
    Member
    Post count: 77

    You have suggest this method 3 Weeks ago….
    I have tried but it doesn’t work.

    February 27, 2016 at 6:03 pm #252404
    redblue083190
    Member
    Post count: 77

    I really wanna know all my responsive bug both can fix if I updated to Woocommerce 2.5 successfully?!
    Those responsive bugs exist for a long time. I don’t think they are related.
    I have opened this topic one month ago but nothing solved.

    February 28, 2016 at 9:20 pm #252506
    redblue083190
    Member
    Post count: 77

    And I don’t think it related define(‘WP_MEMORY_LIMIT’, ‘256M’);
    My currently setting is define(‘WP_MEMORY_LIMIT’, ‘512M’);
    I have enabled the WP_DEBUG.

    WP_DEBUG show us below message.

    WordPress database error: [Table ‘snapshot_dryandco.wp_q1p1zqrcz8_woocommerce_sessions’ doesn’t exist]
    SELECT session_value FROM wp_q1p1zqrcz8_woocommerce_sessions WHERE session_key = ‘1’ /* From [dryandco.staging.wpengine.com/] in [/nas/content/staging/dryandco/wp-content/plugins/woocommerce/includes/class-wc-session-handler.php:279] */

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