New Landing › How can we help? › General › Forum Help › What has happened to my site?

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    Posted in: Forum Help
  • January 26, 2016 at 6:29 pm #243866
    colourway
    Member
    Post count: 10

    Hi,

    I’ve just updated a couple of plugins on my website and for some reason I now have the footer navigation bar going through the centre of the screen – can anyone help?

    January 26, 2016 at 6:36 pm #243868
    David Martin – Support
    Moderator
    Post count: 20834

    Please add your purchase code from ThemeForest to your account (http://www.swiftideas.com/forums/users/colourway/) so we can validate your purchase.

    Thanks.

    January 27, 2016 at 12:04 am #243921
    colourway
    Member
    Post count: 10
    This reply has been marked as private.
    January 27, 2016 at 9:05 am #243973
    Kyle – SUPPORT
    Moderator
    Post count: 35880

    Hi

    I do not see this issue on your site. Can you try clearing your cache, if it still shows up then please screenshot the issue

    – Kyle

    January 27, 2016 at 12:49 pm #244078
    colourway
    Member
    Post count: 10

    Hi Kyle,

    Please can you take a look at the dropdowns – ‘online store’ – headwear. There is a line going through all of the products.

    I have tried looking at the site through several browsers and there is a line that covers my products.

    Can you help??!?

    Christian

    January 27, 2016 at 12:51 pm #244080
    Kyle – SUPPORT
    Moderator
    Post count: 35880

    You need to update the theme to 1.93

    – Kyle

    January 27, 2016 at 1:09 pm #244088
    colourway
    Member
    Post count: 10

    And how may I do this Kyle?

    January 27, 2016 at 1:11 pm #244089
    Kyle – SUPPORT
    Moderator
    Post count: 35880
    This reply has been marked as private.
    January 28, 2016 at 7:41 pm #244628
    colourway
    Member
    Post count: 10

    Hi Kyle,

    I’ve updated the theme with no luck.

    Is anybody able to help? It’s pretty frustrating taking my site offline.

    There’s a line going across all of my products.

    Thanks

    January 29, 2016 at 9:20 am #244716
    Kyle – SUPPORT
    Moderator
    Post count: 35880

    Please can you provide me with the correct password?

    – Kyle

    January 29, 2016 at 10:52 am #244751
    colourway
    Member
    Post count: 10
    This reply has been marked as private.
    January 29, 2016 at 10:57 am #244755
    Kyle – SUPPORT
    Moderator
    Post count: 35880
    This reply has been marked as private.
    January 29, 2016 at 10:59 am #244757
    colourway
    Member
    Post count: 10

    Hi Kyle,

    I do not have an FTP and I have no idea what I am doing to update the theme.

    Is there anyone that can help please? My site has been down for a week.

    January 29, 2016 at 11:08 am #244759
    Kyle – SUPPORT
    Moderator
    Post count: 35880

    Do you have cPanel?

    – Kyle

    January 29, 2016 at 11:12 am #244766
    colourway
    Member
    Post count: 10

    i’ve never heard of it : /

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