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  Posted in: Neighborhood
• January 23, 2016 at 9:23 pm #243100
  commotion

  Member

  Post count: 26

  Hi.
  I’ve just updated my site to the latest version of WooCommerce (2.5.0) and it appears that some of my theme template files are out of date. Will you guys be fixing this in an update or do I have to perform this manually?

  Best wishes

  Steve

  January 23, 2016 at 9:27 pm #243101
  commotion

  Member

  Post count: 26

  Ps. If I have to correct this manually is this the correct method?

  https://docs.woothemes.com/document/fix-outdated-templates-woocommerce/

  January 25, 2016 at 1:31 pm #243335
  Kyle – SUPPORT

  Moderator

  Post count: 35880

  Hi

  You need to update the theme

  – Kyle

  January 25, 2016 at 1:49 pm #243342
  commotion

  Member

  Post count: 26

  Cheers for getting back to me Kyle.

  I think I’ve figured out the problem. I’ve just looked at my themes and I appear to have two different Neighbourhood themes. 3.2.0 – which is currently active and 3.2.3 – which isn’t. Not sure how that’s happened?

  If I just active the newer theme will that solve my problem? If so is there anything I need to watch out for when doing so (ie. It’s not going to break the site is it?).

  Speak soon!

  Steve

  January 25, 2016 at 1:53 pm #243344
  Kyle – SUPPORT

  Moderator

  Post count: 35880

  Activate the newer version and then delete the old one

  – Kyle

  January 25, 2016 at 2:03 pm #243347
  commotion

  Member

  Post count: 26

  Awesome! Just done that anything looks okay. Cheers Kyle.

  Just one last thing… when I updated that theme it’s now asking to update the Rev Slider plug-in to 5.1.6 (current version 4.6.0). However when I try to perform this update it tells me that action is ‘forbidden’. Any ideas?

  January 25, 2016 at 2:07 pm #243349
  Kyle – SUPPORT

  Moderator

  Post count: 35880

  You would need your own rev slider licence to do the automatic updates

  We provide the latest version that’s available each time we send a theme update to WooCommerce

  – Kyle

  January 25, 2016 at 2:18 pm #243361
  commotion

  Member

  Post count: 26

  Hi Kyle.

  I looks more like a required update requested by the theme (see attached screen grab).

  Steve

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  January 25, 2016 at 2:25 pm #243367
  David Martin – Support

  Moderator

  Post count: 20834

  Hi Steve,

  The theme will query the current plugin version (installed) vs the plugin version we have made available for you to update and this is declared in the theme files.

  The forbidden server error is likely a permissions issue. If you add a WP login detail we can take a look to replicate it also.

  Thanks.

  January 25, 2016 at 2:34 pm #243374
  commotion

  Member

  Post count: 26

  Hi David.
  I’m assuming that that update v3.2.1 should have brought the Rev Slider up to 5.1.6 (as requested by the theme) (see attached screen grab)?

  If this is a permissions error how do I go about fixing it? If I FTP into the site which files do I need to chmod?

  Steve

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  January 26, 2016 at 1:07 pm #243738
  David Martin – Support

  Moderator

  Post count: 20834

  Hi Steve,

  I am not 100% sure which directory is causing the permissions issue, can you check this with your host as they can see your error log. They can then advise which folder to change the permissions on.

  Thanks.

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  Posted in: Neighborhood