New Landing › How can we help? › Atelier › Issue with Framework Update!! Site isn't functioning!

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    Posted in: Atelier
  • January 17, 2016 at 1:54 am #241096
    tylergibbons93
    Member
    Post count: 81

    I have a serious problem! I updated the Swift Framework, not thinking much of it, and now my site is having major problems.

    https://www.engagingpapers.com/shop/charlotteinvitation/

    When you select an option, and then click the “Design and Order” button, the popup window now freezes/you cant do anything. It never used to do that. Something in this update did something. Is there anyway to fix this? Or a way to revert back to the old framework? because right now my site is not functioning.

    You have permission to go directly into my admin…I just need this fixed!

    January 17, 2016 at 5:16 am #241098
    tylergibbons93
    Member
    Post count: 81

    The popup uses the modal window feature which is apart of your theme

    January 17, 2016 at 5:43 pm #241110
    tylergibbons93
    Member
    Post count: 81
    This reply has been marked as private.
    January 17, 2016 at 9:44 pm #241126
    glaucio
    Member
    Post count: 18

    I have this issue:

    Notice: Undefined index: form_title in /home/glauciol/public_html/wp-content/themes/atelier/swift-framework/core/sf-functions.php on line 1951

    Notice: Undefined index: form_title in /home/glauciol/public_html/wp-content/themes/atelier/swift-framework/core/sf-functions.php on line 1951

    And I have one plugin called WordPress Automatic Plugin (http://codecanyon.net/item/wordpress-automatic-plugin/1904470) and when I try to create a new campaign an error occur:

    Notice: Undefined index: form_title in /home/glauciol/public_html/wp-content/themes/atelier/swift-framework/core/sf-functions.php on line 1951

    Notice: Undefined index: form_title in /home/glauciol/public_html/wp-content/themes/atelier/swift-framework/core/sf-functions.php on line 1951

    Fatal error: Allowed memory size of 268435456 bytes exhausted (tried to allocate 4300800 bytes) in /home/glauciol/public_html/wp-includes/functions.php on line 3464

    January 17, 2016 at 9:46 pm #241127
    tylergibbons93
    Member
    Post count: 81
    This reply has been marked as private.
    January 18, 2016 at 11:24 am #241286
    David Martin – Support
    Moderator
    Post count: 20834

    Hi @tylergibbons93, please clear your browser cache and flush any plugin caches you maybe using, your popup buttons and models are functioning perfectly for me here: https://www.engagingpapers.com/shop/charlotteinvitation/


    @glaucio    , please start a new thread and privately post your your WP login details so we can assist you.

    Thanks.

    January 18, 2016 at 3:50 pm #241451
    tylergibbons93
    Member
    Post count: 81
    This reply has been marked as private.
    January 18, 2016 at 4:02 pm #241463
    tylergibbons93
    Member
    Post count: 81
    This reply has been marked as private.
    January 18, 2016 at 4:25 pm #241479
    David Martin – Support
    Moderator
    Post count: 20834

    Hi,

    I am testing this on Mac using the browsers Chrome, Safari & FF.

    Everything looks and functions great.

    – Can you test this logged out?

    Thanks,
    David.

    January 18, 2016 at 4:30 pm #241483
    tylergibbons93
    Member
    Post count: 81
    This reply has been marked as private.
    January 18, 2016 at 4:48 pm #241502
    David Martin – Support
    Moderator
    Post count: 20834
    This reply has been marked as private.
    January 18, 2016 at 4:53 pm #241510
    tylergibbons93
    Member
    Post count: 81
    This reply has been marked as private.
    January 18, 2016 at 5:02 pm #241516
    David Martin – Support
    Moderator
    Post count: 20834

    Hi,

    Can you disable your child theme on your site https://www.engagingpapers.com and then let me know when I can re-test?

    Thanks.

    January 18, 2016 at 5:06 pm #241520
    tylergibbons93
    Member
    Post count: 81
    This reply has been marked as private.
    January 18, 2016 at 5:12 pm #241523
    David Martin – Support
    Moderator
    Post count: 20834

    Ok, on your test site (https://www.engagingpapers.com/engagingpapersphase2/shop/heathersavethedate/) I see the background opactiy from the modal using what looks like a wrong z-index, however the modal contents and UI still looks and functions normal. (See Screenshot).

    Is it ok to disable the plugins on the test site?

    Thanks.

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