New Landing › How can we help? › Themeforest Theme Support › Neighborhood › Matching my shop page sidebar to the demo shop page sidebar width

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    Posted in: Neighborhood
  • January 15, 2016 at 1:19 pm #240792
    wtflovelife
    Member
    Post count: 113

    Hi! I can’t seem to figure out how to reduce the width of my shop sidebar: http://humdinger.wpengine.com/shop-juice/
    In your demo – it seems to be 1/4 width: http://neighborhood.swiftideas.com/shop/ but mine is 1/3

    Thanks!
    Also – in Chrome – do you see my products? For some reason they’re not appearing for me in Chrome.

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    January 15, 2016 at 2:01 pm #240804
    David Martin – Support
    Moderator
    Post count: 20834

    Hi,

    That link is not longer working, do you have a test page?

    Thanks.

    January 15, 2016 at 2:59 pm #240825
    wtflovelife
    Member
    Post count: 113

    Hi! Stange…I can see it fine: http://humdinger.wpengine.com/shop-juice/
    There is actually a new issue too. When I am logged in – I can’t see the images…but when I am logged out – I see them fine…

    January 15, 2016 at 3:25 pm #240842
    Kyle – SUPPORT
    Moderator
    Post count: 35880

    Hi

    Go to WooCommerce settings and set the page as your shop page

    – Kyle

    January 15, 2016 at 3:30 pm #240845
    wtflovelife
    Member
    Post count: 113

    Thanks. I tried that first – but It wasn’t displaying the images. It’s still not if I’m logged in. Any idea why?

    January 15, 2016 at 3:46 pm #240854
    Kyle – SUPPORT
    Moderator
    Post count: 35880

    Can you try deactivating all of your plugins?

    – Kyle

    January 15, 2016 at 4:12 pm #240864
    wtflovelife
    Member
    Post count: 113

    Hi! I’ve deactivated everything that wasn’t included with your theme and now I don’t even see the sidebar when I’m logged in. If I log out – it’s fine.

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    January 18, 2016 at 12:54 pm #241337
    David Martin – Support
    Moderator
    Post count: 20834

    Hi,

    I’m not logged in and I see everything great on your site.

    Can you clear your browser cache?

    I’m testing on Mac and Chrome, what are you using?

    Thanks,
    David.

    January 18, 2016 at 2:15 pm #241376
    wtflovelife
    Member
    Post count: 113

    Hi! The problem is when you are logged in – not logged out. In chrome – you see the screenshot that I attached.

    January 18, 2016 at 2:21 pm #241379
    Kyle – SUPPORT
    Moderator
    Post count: 35880

    Hi

    I’m not logged in and it’s working fine: http://d.pr/i/1igHx/3uOF3N1k

    – Kyle

    January 18, 2016 at 2:27 pm #241384
    wtflovelife
    Member
    Post count: 113

    Yes – exactly. It’s when you are logged in that it’s not working 🙂

    January 18, 2016 at 2:56 pm #241412
    David Martin – Support
    Moderator
    Post count: 20834

    Thanks – yes that is very odd.

    Can you add your FTP details?

    Thanks.

    January 20, 2016 at 3:16 pm #242281
    wtflovelife
    Member
    Post count: 113
    This reply has been marked as private.
    January 25, 2016 at 11:36 am #243283
    David Martin – Support
    Moderator
    Post count: 20834

    Hi,

    1) Please test this with your child theme deactivated.

    2) Please deactivate all plugins, leaving only WooCommerce active. Please clear your WPEngine cache and re-test.

    Thanks.

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    Posted in: Neighborhood
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