New Landing › How can we help? › Themeforest Theme Support › Pinpoint › Swift Page Builder is not working

Viewing 11 posts - 1 through 11 (of 11 total)
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    Posted in: Pinpoint
  • January 12, 2016 at 1:58 pm #239775
    thechampsstyle
    Member
    Post count: 5

    Hi,

    I tried to use my Pinpoint theme with the website named above, which was previously running a free theme (with about 10 plugins).

    When I tried to open the Swift Page Builder to write an article or a page, nothing happen. Nothing at all.

    Of course I tried to activate/deactivate the plugins one by one, but the issue is still the same. I also tried some of the solutions suggested in other topics, but without success.

    My host is OVH, with PHP 5.4

    Thanks for your help.

    January 12, 2016 at 2:03 pm #239779
    David Martin – Support
    Moderator
    Post count: 20834

    Hi,

    I suspect this will be caused NextGEN Gallery by Photocrati plugin, can you disable all plugin and let me know and I can re-test.

    Thanks.

    January 12, 2016 at 2:08 pm #239780
    thechampsstyle
    Member
    Post count: 5

    All the plugins are disabled now. But I still have the problem.

    Should I delete the NextGEN Gallery by Photocrati plugin ?

    January 12, 2016 at 2:19 pm #239784
    David Martin – Support
    Moderator
    Post count: 20834

    Have you made any changes to the theme core code?

    Thanks.

    January 12, 2016 at 2:28 pm #239787
    thechampsstyle
    Member
    Post count: 5

    Not at all.

    3 days ago, I tried one of the solution listed on this topic, about editing the page-builder.js :

    Swift Page Builder Stopped Working After Upgrading to WP 4.3 & Pinpoint 1.66

    But then, because it hasn’t solved anything, I re-installed the whole theme (with the .zip file).

    Thanks for your precious help.

    January 12, 2016 at 2:38 pm #239789
    Mohammad – SUPPORT
    Moderator
    Post count: 27441

    Hi,
    It seems some files uploaded completely. Please upload all files through FTP software.
    Thanks

    January 12, 2016 at 3:21 pm #239795
    thechampsstyle
    Member
    Post count: 5

    Done. I uninstalled the Pinpoint theme from WordPress, than upload all files through Filezilla.

    The issue is still here unfortunately.

    Any other idea ?

    Thanks

    January 12, 2016 at 4:03 pm #239804
    Mohammad – SUPPORT
    Moderator
    Post count: 27441

    Hi,
    Please provide me FTP login detail to check and resolve the issue.
    Thanks
    Mohammad

    January 12, 2016 at 4:18 pm #239805
    thechampsstyle
    Member
    Post count: 5
    This reply has been marked as private.
    January 14, 2016 at 11:40 am #240367
    thechampsstyle
    Member
    Post count: 5

    Hi,

    Any news about my issue ? I retried this morning, the page builder is still out of order…

    Thanks

    January 15, 2016 at 12:23 pm #240759
    David Martin – Support
    Moderator
    Post count: 20834

    Hi,

    Can you test this theme build: https://www.dropbox.com/s/1qt18lz5t4aoqws/pinpoint.zip?dl=0

    I cannot replicate this locally so it looks to be isolated to your installation.

    Thanks.

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    Posted in: Pinpoint
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