New Landing › How can we help? › Themeforest Theme Support › Joyn › Instagram photos not cropped right

Viewing 9 posts - 1 through 9 (of 9 total)
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    Posted in: Joyn
  • January 10, 2016 at 6:27 am #239315
    hnycmb
    Member
    Post count: 60

    Hey!

    Since instagram started allowing non-square images the photos look pretty bad in the theme’s instagram module.

    Is there an update I can add to make it work? Maybe zoom in and crop to make all images square?

    See attached image – the white on both sides of the image.

    Thanks!
    Tim

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    January 11, 2016 at 10:42 am #239420
    Kyle – SUPPORT
    Moderator
    Post count: 35880

    Hi

    Unfortunately this is outside our control, the images are sent from Instagram with the added whitespace, so there’s nothing we can do on the theme itself

    – Kyle

    January 13, 2016 at 8:59 pm #240174
    hnycmb
    Member
    Post count: 60

    A plugin we use on another site called Instagram Feed successfully made an update to their plugin that fixed this issue and I assumed your team would be making the same changes, because having this feature on the theme seems important and it’s not looking very good at the moment.

    January 13, 2016 at 9:03 pm #240177
    Kyle – SUPPORT
    Moderator
    Post count: 35880

    I’ll forward to the developer to see if we can do anything about it

    – Kyle

    January 15, 2016 at 5:21 pm #240883
    Swift Ideas – Ed
    Keymaster
    Post count: 15264

    Hi @hnycmb

    Can you link us to the page on your site where we can see this? May be able to provide some css.

    Thanks,

    – Ed

    February 10, 2016 at 4:37 pm #248000
    hnycmb
    Member
    Post count: 60

    Here is the url. Although I haven’t been able to update this client’s version of joyn to the most recent yet, I did test the instagram functionality on another clients site that does have an updated version of joyn. So the problem exists in the newest update as well.

    Check this link to see if there is something that can be done:
    http://healingwaters.org/practice/

    Thanks!
    Tim

    February 11, 2016 at 1:39 am #248109
    Swift Ideas – Ed
    Keymaster
    Post count: 15264

    Hi @hnycmb

    We haven’t made any fixes as of yet – the only solution we had found required users to set up an app on the Instagram developers area, and ideally we don’t want users to have to do that. We’ll keep looking.

    – Ed

    April 17, 2016 at 7:20 pm #262004
    hnycmb
    Member
    Post count: 60

    thanks for looking.

    April 18, 2016 at 8:39 am #262046
    Mohammad – SUPPORT
    Moderator
    Post count: 27441

    Hi,
    Great thanks to Ed.
    Mohammad

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    Posted in: Joyn
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