New Landing How can we help? Themeforest Theme Support Joyn content not showing up from swift page builder?

Viewing 12 posts - 1 through 12 (of 12 total)
  • Posted in: Joyn
  • #238930
    pleeman
    Member
    Post count: 105

    Hello,

    Recently, we have lost much of our content on our home page? It still exists in the edit (page builder) but nothing is showing up when viewing the live page content?

    #238945
    Kyle – SUPPORT
    Moderator
    Post count: 35880

    Hi

    What content is not appearing? I need a password to pass the authentication

    – Kyle

    #238952
    pleeman
    Member
    Post count: 105
    This reply has been marked as private.
    #239228
    pleeman
    Member
    Post count: 105

    Just checking in on this? I do oddly enough see some of the content in mobile view. I also added some new content and that shows up from the swift page builder, just not everything else that was there before?

    #239274
    pleeman
    Member
    Post count: 105

    I’ve gotten some of the content to come back after turning off intro animation? Is there a bug with the animations?

    #239774
    David Martin – Support
    Moderator
    Post count: 20834
    This reply has been marked as private.
    #239793
    pleeman
    Member
    Post count: 105

    I have not been prompted to update swift framework? What is the current version available?

    #239796
    Kyle – SUPPORT
    Moderator
    Post count: 35880

    The current version is 1.7, David attached the link in the previous comment

    – Kyle

    #239798
    pleeman
    Member
    Post count: 105

    I don’t have the option to deactivate and delete this plugin from the admin?

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    #239800
    David Martin – Support
    Moderator
    Post count: 20834

    Please use your FTP and delete the plugin folder from wp-content/plugins.

    Thanks.

    #240575
    pleeman
    Member
    Post count: 105

    Thanks, I deactivated the theme. Deactivated the framework plugin, deleted it and installed the 1.70 plugin, after which I was prompted to update the plugin to 1.76. Reactivated the theme and all is well now.

    #240582
    David Martin – Support
    Moderator
    Post count: 20834

    Great, glad you got it sorted.

    Thanks,
    David.

Viewing 12 posts - 1 through 12 (of 12 total)

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