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  Posted in: Neighborhood
• January 6, 2016 at 4:50 am #238527
  offthegridcollection

  Member

  Post count: 5

  Hello,

  Yesterday my site was working fine, and today I have noticed that some of the product data is not loading.

  1) On the home page I have the carousel of “Shop Latest Products” now it is a blank white space and nothing is loading (with a lot of blank space before the footer which was not there previously).
  2) When you click on the shop page, things seem to be fine until you click on an individual product – for instance click on women’s sweatshirt and the photos and product information does not load (except for the size and color). You are able to select the size and color but since the button “add to card” also does not load, there is no way to add the product to the cart.

  Can you please advise on how to fix this issue with the products? It was working fine yesterday and I didn’t change anything so I’m stumped at what went wrong.

  Thanks,
  Sara

  January 6, 2016 at 11:14 am #238566
  Kyle – SUPPORT

  Moderator

  Post count: 35880

  Hi

  Are you using the latest version of the theme?

  – Kyle

  January 7, 2016 at 8:50 am #238752
  offthegridcollection

  Member

  Post count: 5

  Hi Kyle,

  Thanks for your response. I just got a message that the latest version has been updated so now I should have the latest version of the theme.

  In regards to the products loading, it looks like they are showing up now. Thanks for your support.

  Sara

  January 7, 2016 at 9:04 am #238753
  Kyle – SUPPORT

  Moderator

  Post count: 35880

  Great, no problem

  – Kyle

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  Posted in: Neighborhood