New Landing › How can we help? › Atelier › Social Share Button issue

Viewing 15 posts - 1 through 15 (of 15 total)
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    Posted in: Atelier
  • January 4, 2016 at 3:48 pm #238172
    OliviaPingret
    Member
    Post count: 85

    Hi Team,

    I have a problem with social share button on my blog template (I’m using emigre demo).

    1/ Twitter button doesn’t display the share’s numbers, it’s stay blank…

    2/ When I test the facebook share button, the facebook antispam popup doesn’t work correctly. It is impossible to click on the share button. It doesn’t appear…

    Could you please help me to find a solution ?
    Thank you
    Olivia

    January 5, 2016 at 7:05 am #238313
    Mohammad – SUPPORT
    Moderator
    Post count: 27441

    Hi,
    Please provide me login detail to check.
    Thanks
    Mohammad

    January 5, 2016 at 11:44 am #238366
    OliviaPingret
    Member
    Post count: 85
    This reply has been marked as private.
    January 6, 2016 at 11:03 am #238563
    David Martin – Support
    Moderator
    Post count: 20834

    Hi Olivia,

    Twitter has removed the ability for us to count the amount of shares a page has. That is why the numbers do not display. If you update the theme, we have removed the number count.

    What page URL is the FaceBook sharer not working on? Could you add a screenshot also?

    Thanks.

    January 6, 2016 at 12:22 pm #238594
    OliviaPingret
    Member
    Post count: 85
    This reply has been marked as private.
    January 6, 2016 at 12:41 pm #238600
    David Martin – Support
    Moderator
    Post count: 20834

    Hi,

    Check the page Post Meta => Include social sharing => Checked.

    What is the URL for that page ?

    Thanks.

    January 8, 2016 at 12:13 pm #239100
    OliviaPingret
    Member
    Post count: 85

    Hi David,

    Thanks
    This option is checked …
    Could we find a solution ?
    What page ?

    January 8, 2016 at 12:21 pm #239107
    David Martin – Support
    Moderator
    Post count: 20834

    Please provide me with a link to that specific URL.

    Thanks.

    January 8, 2016 at 12:59 pm #239133
    OliviaPingret
    Member
    Post count: 85
    This reply has been marked as private.
    January 8, 2016 at 1:08 pm #239137
    David Martin – Support
    Moderator
    Post count: 20834

    Hi,

    No problem, I need the URL of the blog post where the social share is not displaying.

    Thanks.

    January 8, 2016 at 2:21 pm #239164
    OliviaPingret
    Member
    Post count: 85
    This reply has been marked as private.
    January 11, 2016 at 2:05 pm #239505
    David Martin – Support
    Moderator
    Post count: 20834

    Hi,

    Can you temporarily disable all plugin, leaving only Swift Framework active whilst we test this?

    Thanks.

    January 11, 2016 at 2:13 pm #239507
    David Martin – Support
    Moderator
    Post count: 20834

    Hi,

    You will need to edit each post where the social share is not working and click the “Update” button to re-save the post.

    This will then pull then social share in, I have done this here: http://www.aartur.com/boras-ville-de-sculptures

    Thanks.

    January 11, 2016 at 5:52 pm #239567
    OliviaPingret
    Member
    Post count: 85

    Hello,

    Yes! it’s work !
    Thanks

    January 11, 2016 at 6:13 pm #239569
    David Martin – Support
    Moderator
    Post count: 20834

    Great, no problem!

    Thanks.

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    Posted in: Atelier
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