New Landing › How can we help? › Cardinal › Swift page builder pages are blank

Viewing 15 posts - 1 through 15 (of 17 total)
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    Posted in: Cardinal
  • December 22, 2015 at 11:26 am #237039
    lbdesign
    Member
    Post count: 136

    I let the theme update a few days ago, and now I can’t edit pages. All the pages on the site that were made with the Swift Page Builder load totally blank when I try to edit them.
    I can’t say for sure that it was caused by the theme update, but the timing of the problem makes sense.
    Have you seen this issue before?

    I am also suddenly having troubles with custom fonts, but that problem predated the theme update, and the custom fonts are provided by a plugin that is not yours, so I’m only mentioning it here in case you find the info helpful.

    thanks,

    Lee

    December 22, 2015 at 11:27 am #237040
    lbdesign
    Member
    Post count: 136
    This reply has been marked as private.
    December 22, 2015 at 11:37 am #237041
    David Martin – Support
    Moderator
    Post count: 20834

    Hi,

    This will be caused by another plugin.

    Please start by deactivating any plugins that interact with the WP editor. Ex: Embed Any Document.

    Please also update WP to 4.4.

    Thanks.

    December 29, 2015 at 1:08 am #237451
    lbdesign
    Member
    Post count: 136

    Thanks for the suggestions. Disabling plugins did not change anything.
    I’m wondering if the fact that the web host installed a security certificate (https) could have messed anything up. Is that possible?

    Or could there be a problem with the .htaccess file? Because another problem I see is that I get a 404 error if I try to edit a page from the admin bar when viewing a page. The only way I can edit a page is to go to the main admin page, then go to the listing of all pages, and click on a page title. If I use the “edit” button on the top admin bar when viewing a page, I get a 404.

    December 29, 2015 at 1:10 am #237452
    lbdesign
    Member
    Post count: 136
    This reply has been marked as private.
    December 29, 2015 at 10:42 am #237474
    Mohammad – SUPPORT
    Moderator
    Post count: 27441

    Hi,
    Please remove all codes from the .htaccess file and put only this code:-

    <IfModule mod_rewrite.c>
RewriteEngine On
RewriteBase /
RewriteRule ^index\.php$ - [L]
RewriteCond %{REQUEST_FILENAME} !-f
RewriteCond %{REQUEST_FILENAME} !-d
RewriteRule . /index.php [L]
</IfModule>

    Thanks
    Mohammad

    December 29, 2015 at 10:56 am #237482
    lbdesign
    Member
    Post count: 136

    I appreciate your help. That htaccess code didn’t change the problem of null information showing up when I try to edit any page.

    I also tried moving the entire site to a different server at a different web host. The problem of 404 when I edit a page went away, but the problem of the Swift Page Builder loading totally blank on any page remains.

    December 29, 2015 at 10:57 am #237483
    lbdesign
    Member
    Post count: 136

    (PS: updating to 4.4 didn’t fix it either)

    December 29, 2015 at 11:55 am #237499
    Mohammad – SUPPORT
    Moderator
    Post count: 27441

    Hi,
    Please provide me any specific page with page builder content.
    Thanks
    Mohammad

    December 29, 2015 at 12:01 pm #237502
    lbdesign
    Member
    Post count: 136

    Thanks for looking.

    I suggest you play with the duplicated site I just made:

    http://goodbake.wwwls10.a2hosted.com/ss1/knockknock (to log in with cardinal)

    Most pages use page builder, but here is a good example:

    http://goodbake.wwwls10.a2hosted.com/ss1/plays/freedom-train/

    or a simpler page:

    http://goodbake.wwwls10.a2hosted.com/ss1/partners/partner-schools/

    On this duplicate site, you can deactivate or de-install plugins or do whatever else you want to it. Be as destructive as you want!

    it’s 3am here so I’ll be asleep now but good luck & have fun with it.

    December 29, 2015 at 12:01 pm #237503
    lbdesign
    Member
    Post count: 136
    This reply has been marked as private.
    December 30, 2015 at 8:09 am #237681
    lbdesign
    Member
    Post count: 136

    This situation has become critical. We can’t update the site at all with this bug/problem, and we have a backlog of changes and updates we need to make. Have you been able to discover anything?
    thank you
    –Lee

    December 30, 2015 at 8:59 am #237692
    lbdesign
    Member
    Post count: 136

    I think it’s the plugin called “Use Any Font”. The plugin has been working fine until possibly the last update caused this problem?

    Use Any Font | Custom Font Uploader

    When I deactivate the plugin, your Swift editor works.

    The problem is, we must use custom fonts on the site. Not free google fonts, but a custom-created font that the client owns.

    What is a possible solution? I’ve notified the plugin author, but I don’t know how he can test his plugin with every custom WYSIWYG editor…

    December 30, 2015 at 10:48 am #237694
    Mohammad – SUPPORT
    Moderator
    Post count: 27441

    Hi,
    I am glad that your issue resolved. Please check the Font Options at Admin -> Theme Options -> Font Options.
    Thanks
    Mohammad

    December 30, 2015 at 10:55 am #237698
    lbdesign
    Member
    Post count: 136

    The brand font is not a google font. Is there a simple way to use a custom font with Cardinal?

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