New Landing How can we help? Atelier My Accounts does not reload after signing in

Viewing 7 posts - 1 through 7 (of 7 total)
  • Posted in: Atelier
  • #234779
    hexaballs
    Member
    Post count: 7

    Hi there, I’m testing the accounts functionality for my site, and I just found out after I login, there is a confirmation message saying that I’m logged in as a user, but the rest of the page remains the login text box. It doesn’t go to “My Accounts” page for some reason.

    Also the accounts drop down does not refresh either, and still shows login/sign up pages.

    Could you kindly advise what the issue might be?

    Cheers
    Gene

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    #234824
    Kyle – SUPPORT
    Moderator
    Post count: 35880

    Hi

    That’s odd, everything updated to the latest version?

    – Kyle

    #235086
    hexaballs
    Member
    Post count: 7

    yes it’s just been updated. it stopped redirecting after the update.

    #235087
    hexaballs
    Member
    Post count: 7

    could you advise what could be the reason? our site is launching on monday and this is the last thing that we could not seem to resolve.

    #235169
    Kyle – SUPPORT
    Moderator
    Post count: 35880

    Can you provide me with a login to check?

    – Kyle

    #235639
    hexaballs
    Member
    Post count: 7
    This reply has been marked as private.
    #236498
    David Martin – Support
    Moderator
    Post count: 20834

    Hi,

    Can you run through all updates WP Core/Plugins/Themes then activate Twenty15. Does the issue remain?

    Thanks.

Viewing 7 posts - 1 through 7 (of 7 total)

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