New Landing › How can we help? › Themeforest Theme Support › Joyn › Product carousel returning error

Viewing 11 posts - 1 through 11 (of 11 total)
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    Posted in: Joyn
  • December 10, 2015 at 6:48 pm #234711
    Jose
    Member
    Post count: 13

    Hi,

    After updating joyn theme and/or swift framework the Products element is not showing and returns this error in the console when Carousel option is enabled:
    Uncaught TypeError: ab.owlCarousel is not a function

    I’ve created a test page for you to see.

    December 10, 2015 at 7:17 pm #234720
    Jose
    Member
    Post count: 13

    The error is also affecting the related products carousel, so is present in every product page. By the moment I’m hiding all of them till the error is solved.

    December 11, 2015 at 7:37 am #234786
    Mohammad – SUPPORT
    Moderator
    Post count: 27441

    Hi,
    Please provide me login detail to check and resolve the issue.
    Thanks
    Mohammad

    December 11, 2015 at 10:05 am #234817
    Jose
    Member
    Post count: 13
    This reply has been marked as private.
    December 11, 2015 at 10:37 am #234823
    Mohammad – SUPPORT
    Moderator
    Post count: 27441

    Hi,
    I need also FTP login detail.
    Thanks
    Mohammad

    December 11, 2015 at 10:45 am #234826
    Jose
    Member
    Post count: 13
    This reply has been marked as private.
    December 11, 2015 at 11:31 am #234842
    Mohammad – SUPPORT
    Moderator
    Post count: 27441

    Hi,
    I have managed to resolve the issue so please check.
    Thanks
    Mohammad

    December 11, 2015 at 12:09 pm #234859
    Jose
    Member
    Post count: 13

    Thanks a lot Mohammad! All carousels are working now again.

    It’s an issue just of our site or the new version of the theme? There is something I should worry about in the future?

    Best regards,
    Jose

    December 11, 2015 at 1:23 pm #234876
    Mohammad – SUPPORT
    Moderator
    Post count: 27441

    Hi,
    Dont worry about future. It should not happen again. We are always here to provide fast support help.
    Thanks
    Mohammad

    December 11, 2015 at 1:58 pm #234894
    Jose
    Member
    Post count: 13

    Great!

    Thanks Mohammad!! 🙂

    December 11, 2015 at 2:05 pm #234898
    Mohammad – SUPPORT
    Moderator
    Post count: 27441

    Hi,
    You most welcome.
    Thanks
    Mohammad

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    Posted in: Joyn
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