New Landing › How can we help? › Themeforest Theme Support › Neighborhood › Site down after latest updates

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    Posted in: Neighborhood
  • December 10, 2015 at 12:07 pm #234535
    snarfe
    Member
    Post count: 80

    Like a few others, my site is down after the last neighborhood, WP and woocommerce updates. I have the “white screen of death”, admin still works…

    Read a few of the other threads, theme folder is correctly named neighborhood

    Help quickly please!

    December 10, 2015 at 12:10 pm #234537
    David Martin – Support
    Moderator
    Post count: 20834

    Please add your FTP details.

    Thanks.

    December 10, 2015 at 12:12 pm #234538
    snarfe
    Member
    Post count: 80
    This reply has been marked as private.
    December 10, 2015 at 12:18 pm #234539
    snarfe
    Member
    Post count: 80

    just restored plugins from a backup and got the site up again, though in admin under themes get this message (see attachment).

    Clicking it tells me “install package not available”. Both folders show in ftp.

    Widgets from footers have disappeared….

    Attachments:
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    December 10, 2015 at 1:05 pm #234565
    David Martin – Support
    Moderator
    Post count: 20834

    Hi,

    You just need to rename the parent theme folder to neighborhood. I have done this for you.

    Thanks.

    December 10, 2015 at 1:11 pm #234567
    snarfe
    Member
    Post count: 80

    ahh i see! i checked on the folders via ftp but didn’t notice the typo (was expecting it to be related to UK/US spellings of the word, i.e. with/without “u”). For others with same problem, the typo is on parent folder, the first “h” from neighborhood is missing.

    Thanks for your help guys.

    December 10, 2015 at 1:12 pm #234568
    snarfe
    Member
    Post count: 80

    resolved.

    December 10, 2015 at 1:19 pm #234575
    David Martin – Support
    Moderator
    Post count: 20834

    No problem,
    Thanks.

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    Posted in: Neighborhood
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