New Landing › How can we help? › Themeforest Theme Support › Neighborhood › Latest update of WooCommerce 2.4.12 and WordPress 4.4 breaks site

Viewing 9 posts - 1 through 9 (of 9 total)
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    Posted in: Neighborhood
  • December 10, 2015 at 11:27 am #234507
    alkis12
    Member
    Post count: 9

    After updating to wordpress 4.4 I loose my sidebar in the e-shop
    If I also update the theme… I get a white screen of death.

    Luckily I did a backup before hand.

    December 10, 2015 at 11:29 am #234509
    David Martin – Support
    Moderator
    Post count: 20834

    Hi,

    Please add your FTP details, we will help you resolve the issue today.

    Thanks.

    December 10, 2015 at 11:32 am #234511
    alkis12
    Member
    Post count: 9
    This reply has been marked as private.
    December 10, 2015 at 11:42 am #234521
    David Martin – Support
    Moderator
    Post count: 20834

    Hi,

    1) Please update the theme: http://www.katevasgroup.gr/wp-admin/update-core.php

    2) Then update the WordPress core to 4.4.

    I’ll run you through any issues I find.

    Thanks.

    December 10, 2015 at 11:49 am #234523
    alkis12
    Member
    Post count: 9

    ok.
    Did the 2 updates.
    Now we have a white screen of death again and I have not even touched the woocommerce update yet

    December 10, 2015 at 12:27 pm #234546
    alkis12
    Member
    Post count: 9

    This is a live site. Any feedback would be appreciated otherwise I will have to roll back to the backup soon

    December 10, 2015 at 12:49 pm #234553
    David Martin – Support
    Moderator
    Post count: 20834

    Hi,

    This was caused by the updated theme folder being named wrong. I have amended that to neighborhood.

    Thanks.

    December 10, 2015 at 1:15 pm #234572
    alkis12
    Member
    Post count: 9

    Thank you David. Although I don’t know HOW this happened?

    December 10, 2015 at 1:17 pm #234573
    David Martin – Support
    Moderator
    Post count: 20834

    It was a simple human error on our part, we noticed after about 10 downloads happened then fixed it. Apologies for the inconvenience.

    Thanks.

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    Posted in: Neighborhood
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