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  Posted in: Neighborhood
• December 9, 2015 at 11:52 am #234158
  jazzhit

  Member

  Post count: 25

  Hi!

  My site broke down when I tried to update the latest fix with took my sidebars away.
  I restored to the previous version (where the sidebars don´t show). well. I have added new products for about four hours after the update, but I didn´t notice the missing sidebars before that.
  I would therefore really prefer to have this latest version functioning well.

  Can you please help me with this?

  Yours sincerely Petter Gundersen

  December 9, 2015 at 12:57 pm #234204
  jazzhit

  Member

  Post count: 25

  This reply has been marked as private.
  December 10, 2015 at 9:40 am #234460
  jazzhit

  Member

  Post count: 25

  This reply has been marked as private.
  December 10, 2015 at 11:03 am #234482
  David Martin – Support

  Moderator

  Post count: 20834

  Hi,

  Please update WP and the theme version. This was updated yesterday to fix this specific issue.

  Thanks.

  December 10, 2015 at 11:06 am #234483
  jazzhit

  Member

  Post count: 25

  Please read what I write.

  When I update to the previous version. The sites “crashes”. This is a much worse situation than the current missing sidebar. I will now make the update as you say, and then you will have to take a look at this site now. We cannot have this page down for long.

  -Best regards Petter

  December 10, 2015 at 11:10 am #234487
  David Martin – Support

  Moderator

  Post count: 20834

  Hi,

  I am aware of your postings, the reason I asked you to re-run the update is that the updated theme was named wrong and this caused some theme updates to crash. We immediately fixed this issue, which is why I recommended you proceed with the available update.

  Could you be more specific when you say crashes? What happens, is there an error produced?

  Thanks.

  December 10, 2015 at 11:12 am #234488
  Mohammad – SUPPORT

  Moderator

  Post count: 27441

  Hi,
  Please provide me FTP login detail to investigate further.
  Thanks
  Mohammad

  December 10, 2015 at 11:13 am #234490
  jazzhit

  Member

  Post count: 25

  Now I did the update.

  And the site is down. Can you please look at this as fast as possible?

  Best regards Petter

  Attachments:

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  December 10, 2015 at 11:14 am #234493
  David Martin – Support

  Moderator

  Post count: 20834

  Looks like your site is stuck in maintenance mode. Please add your FTP details.

  – David.

  December 10, 2015 at 11:17 am #234496
  jazzhit

  Member

  Post count: 25

  Ftp: 212.125.226.236
  User: basunen
  Password: 3mW99J

  December 10, 2015 at 11:19 am #234498
  alkis12

  Member

  Post count: 9

  Same problems here!!!
  This update totally messes up everything.

  December 10, 2015 at 11:20 am #234499
  David Martin – Support

  Moderator

  Post count: 20834

  @alkis12 please start a new thread to privately add your details and error message you receive.

  Thanks,
  David.

  December 10, 2015 at 11:20 am #234500
  jazzhit

  Member

  Post count: 25

  Regarding your question “Could you be more specific when you say crashes? What happens, is there an error produced”:

  The site this time went in maintenance mode when I update. Earlier attempts have just resulted in a blank screen with the name of the site on the top of the page. The first new update seemed to be working, except that I lost my sidebars.

  I have tried my best resolving this issue myself, without success.

  Hopefully you can work your way around this problem for me 🙂

  Thankfully Petter

  December 10, 2015 at 11:28 am #234508
  David Martin – Support

  Moderator

  Post count: 20834

  Please check now.

  This was caused by two issues:

  1) The updated theme had a spelling issue in the name, now resolved.
  2) Your child theme contained page.php this needed to be updated to match the 4.4 changes for the sidebars to work. I have done this for you.

  Thanks.

  December 10, 2015 at 11:39 am #234519
  jazzhit

  Member

  Post count: 25

  Thank you so very much for great support again!

  Yours truly Petter

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  Posted in: Neighborhood