New Landing › How can we help? › Cardinal › Theme Options not saving

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    Posted in: Cardinal
  • December 7, 2015 at 1:16 pm #233653
    RHR
    Member
    Post count: 42

    Hi, Theme Options isn’t allowing me to save.

    I have tried de-activating all the plugins, this didn’t work.

    I have increased my memory limit by adding define(‘WP_MEMORY_LIMIT’, ‘128M’); to bottom of wp-config.php file.

    I have disabled Swift Framework, this didn’t work.

    Please can you fix this quickly for me?

    Thank you!

    December 8, 2015 at 6:48 am #233839
    Mohammad – SUPPORT
    Moderator
    Post count: 27441

    Hi,
    You have this error that is cause to issue :-

    NetworkError: 403 Forbidden – http://www.essential-websites.com/wp-includes/js/tinymce/wp-tinymce.php?c=1&ver=4205-20150910

    Please contact to hosting provider about it.

    Thanks
    Mohammad

    December 8, 2015 at 6:23 pm #234009
    RHR
    Member
    Post count: 42

    I have contacted my host and he cannot help with this issue.

    I have worked all day to resolve it. I have completely deleted my site and restored a backup from previously when it was working, I have deleted the theme and reinstalled the theme from new. I have re-installed WordPress, I have de-activated all the plugins. There is nothing that will make the theme options work. I really don’t know what I can do now.

    Any advice at all. Please log in and see what you can do as this is my business and I’ve spent hours trying to get this working. I am really at the end of my patience.

    December 8, 2015 at 6:37 pm #234014
    David Martin – Support
    Moderator
    Post count: 20834

    This is really your hosting support remit, they should be helping you. Have you considered switching to a better host, we use and recommend very highly WPEngine. They will transfer your site for free if you mention you are coming from us.

    Please add your FTP details so I can take a look to at least try and help you further.

    Thanks.

    December 8, 2015 at 6:45 pm #234016
    RHR
    Member
    Post count: 42

    Thank you.

    My ftp details are:
    Username: essential-websites.com
    Server: http://ftp.essential-websites.com
    Password: sFT!KXEd6

    December 8, 2015 at 7:08 pm #234019
    David Martin – Support
    Moderator
    Post count: 20834
    This reply has been marked as private.
    December 8, 2015 at 7:13 pm #234021
    RHR
    Member
    Post count: 42

    Of course – that’s because it’s a restored older version. Sorry about that. I’ve re-instated it now.

    December 8, 2015 at 7:39 pm #234024
    David Martin – Support
    Moderator
    Post count: 20834

    Can you contact your host and ask if Apache module mod_rewrite enabled?

    Thanks.

    December 9, 2015 at 10:14 am #234095
    RHR
    Member
    Post count: 42

    Reply from my host: Yes, this is is setup and can be used on our servers.

    December 9, 2015 at 11:44 am #234147
    David Martin – Support
    Moderator
    Post count: 20834

    The is unfortunately for you supreme negligence on your hosting company. They will know exactly what the issue is.

    It’s caused by this .htaccess file in /wp-includes/

    <FilesMatch "\.(?i:php)$">
  <IfModule !mod_authz_core.c>
    Order allow,deny
    Deny from all
  </IfModule>
  <IfModule mod_authz_core.c>
    Require all denied
  </IfModule>
</FilesMatch>
<Files wp-tinymce.php>
  Allow from all
</Files>
<Files ms-files.php>
  Allow from all
</Files>

    Change To this:

    <FilesMatch "\.(?i:php)$">
  Order allow,deny
  Deny from all
</FilesMatch>
<Files wp-tinymce.php>
  Allow from all
</Files>
<Files ms-files.php>
  Allow from all
</Files>

    It will know save correctly.

    Please consider moving hosts to WP-Engine.

    Thanks.

    December 9, 2015 at 12:34 pm #234188
    RHR
    Member
    Post count: 42

    Hi, yes, it is now working correctly, thank you very much.

    I don’t understand what caused this to happen in the first place, do you know? I am worried that it will happen again.

    December 9, 2015 at 12:35 pm #234190
    David Martin – Support
    Moderator
    Post count: 20834

    Hi,

    I am not sure unfortunately. Bookmark the solution if you see the issue again drop in the code.

    Thanks.

    December 9, 2015 at 3:17 pm #234239
    RHR
    Member
    Post count: 42

    Hi, now that I have the Theme Options working, I have lost the Sidebar from my Blog page and my posts. They are all set for Right Sidebar and Sidebar One, but they are not showing up. Is this part of the issue?

    December 9, 2015 at 3:31 pm #234246
    David Martin – Support
    Moderator
    Post count: 20834

    Hi,

    WordPress 4.4 changed this in the last 24 hours. We have updates going out currently for this issue.

    Thanks.

    December 9, 2015 at 3:35 pm #234248
    RHR
    Member
    Post count: 42

    Well thank goodness it’s not my host’s fault this time! Hope it gets resolved soon. I think I’ve finally got my site back in order now.

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    Posted in: Cardinal
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