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    Posted in: Dante
  • December 3, 2015 at 5:39 pm #233157
    fifteen
    Member
    Post count: 8

    Swift Page Builder stopped working late last week. Just stuck on “Loading, please wait…”

    So, I downloaded the site and set it up locally and updated Dante, and still no luck.
    I then disabled all plugins it worked on the local site. I then enabled plugins one by one as I needed them and the Page Builder still worked locally.

    I then reverted to the backup of Dante I had (still working locally) so that local and live could be identical as the update broke my layout horribly, and lo and behold, Swift Page Builder STILL worked.

    However, upon following the same steps as listed above for my live site, confident that I’d fixed the Swift Page Builder – it’s still broken. The error in my Javascript console is as follows:

    Uncaught TypeError: Cannot read property 'save' of null
spb_getContentFromTinyMCE @ page-builder.js?ver=2.0:952
spb_shortcodesToBuilder @ page-builder.js?ver=2.0:904
(anonymous function) @ page-builder.js?ver=2.0:535
m.event.dispatch @ load-scripts.php?c=1&load[]=jquery-core,jquery-migrate,utils,jquery-ui-core,plupload,jquery-ui-date…:4
r.handle @ load-scripts.php?c=1&load[]=jquery-core,jquery-migrate,utils,jquery-ui-core,plupload,jquery-ui-date…:4
nrWrapper @ post.php?post=10352&action=edit:9

    Anyone got any ideas?

    December 4, 2015 at 10:26 am #233282
    fifteen
    Member
    Post count: 8

    For anyone else experiencing this error, it appears you have to click Text, then Visual, Then Swift Page Builder, and it works. Such a weird work around. :/

    December 4, 2015 at 10:44 am #233291
    Mohammad – SUPPORT
    Moderator
    Post count: 27441

    Hi,
    I am glad that you managed to resolve the issue.
    Thanks
    Mohammad

    December 4, 2015 at 10:45 am #233292
    Kyle – SUPPORT
    Moderator
    Post count: 35880

    That’s odd, will look into it. Glad you sorted it

    – Kyle

    January 7, 2016 at 7:03 am #238751
    georgesf13
    Member
    Post count: 4

    Hi there,

    I have as well a problem with the Swift Page Builder not working.
    When I press on the Swift Page Builder icon, all items of the page appear blank / empty.
    Tried all the solutions given in relevant posts but nothing worked out for me.
    I use the Dante theme since January 2014 and it is the first time I encounter a problem.

    Can you please suggest a solution?

    Best regards,
    George

    January 8, 2016 at 1:25 pm #239141
    David Martin – Support
    Moderator
    Post count: 20834

    Hi George,

    Please start a new thread so you can privately post your site URL and login details.

    Cheers,
    David.

    June 14, 2016 at 10:16 am #274535
    Joanna
    Member
    Post count: 185

    Hi there,

    I have the same issue, getting error message: Loading, please wait…
    “click Text, then Visual, Then Swift Page Builder” this solution does not work for me as well.

    Did you found another solution?

    Attached screenshot, when I am trying to edit in Swift Page Builder. Before I could refresh few times and it worked but now it does not work at all.

    Thank you,

    Joanna

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    June 14, 2016 at 10:25 am #274540
    Rui Guerreiro – SUPPORT
    Keymaster
    Post count: 25779

    Hi @Joanna,

    Can you provide us your the page url from the screenshot and also some admin credentials so we can check it?
    Use the private reply.

    -Rui

    June 14, 2016 at 6:46 pm #274727
    Joanna
    Member
    Post count: 185
    This reply has been marked as private.
    June 14, 2016 at 7:02 pm #274729
    Rui Guerreiro – SUPPORT
    Keymaster
    Post count: 25779
    This reply has been marked as private.
    June 14, 2016 at 8:33 pm #274758
    Joanna
    Member
    Post count: 185
    This reply has been marked as private.
    June 15, 2016 at 7:55 am #274802
    Joanna
    Member
    Post count: 185

    Right now, for me the Swift Builder is not loading at all, not even the elements. Please see attached the screenshot.

    Thank you,

    Joanna

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    June 15, 2016 at 10:38 am #274866
    Rui Guerreiro – SUPPORT
    Keymaster
    Post count: 25779

    Can you try to disable all plugins except Woocommerce? clear the cache and try again.
    Also it seems that you server is generating some errors.

    Can you provide us the error logs of the server. You can ask the hosting support if you don’t know where they are.

    -Rui

    June 15, 2016 at 11:06 am #274879
    Joanna
    Member
    Post count: 185
    This reply has been marked as private.
    June 15, 2016 at 11:07 am #274882
    Kyle – SUPPORT
    Moderator
    Post count: 35880

    Go through and activate each plugin one by one to find out which plugin is the cause of the issue

    – Kyle

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