New Landing › How can we help? › Themeforest Theme Support › Joyn › Custom font

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    Posted in: Joyn
  • December 1, 2015 at 12:56 pm #232393
    Therastan
    Member
    Post count: 56

    Hi,

    I uploaded a custom font in the font options panel but it doesn’t appear in the front end.
    Please help me!

    Thanx

    December 1, 2015 at 1:02 pm #232395
    David Martin – Support
    Moderator
    Post count: 20834

    Hi,

    You have uploaded the medium font, but in your theme options you have the weight set to 400. You would need to change that to a bolder weight.

    Thanks.

    December 1, 2015 at 1:50 pm #232425
    Therastan
    Member
    Post count: 56

    I did it but it still not working!

    December 1, 2015 at 2:11 pm #232429
    David Martin – Support
    Moderator
    Post count: 20834

    Hi,

    If you look in the console log of a web inspector you can see errors where the font is not able load correctly. “Failed to decode downloaded font”.

    Can you please add the zip file for the fonts you are trying to use here?

    – David.

    December 1, 2015 at 3:16 pm #232466
    Therastan
    Member
    Post count: 56

    There’s no zip, only files

    Attachments:
    You must be logged in to view attached files.
    December 2, 2015 at 5:57 pm #232815
    David Martin – Support
    Moderator
    Post count: 20834

    Hey,

    Always create a zip file for each font, then upload the zip.

    I have done this for you and re-selected the font families and it now works.

    – David.

    December 3, 2015 at 2:23 pm #233068
    Therastan
    Member
    Post count: 56

    OK thanx!

    But I still got a problem with the body font, Gotham Medium Regular.
    It doesn’t work…

    December 3, 2015 at 2:41 pm #233075
    David Martin – Support
    Moderator
    Post count: 20834

    Hi,

    Please create a zip file of the font file, then upload it. Then re-select the font in the body font options.

    Thanks.

    December 3, 2015 at 3:17 pm #233100
    Therastan
    Member
    Post count: 56

    I did it but i got this message :

    Error: connect() timed out!<br><br>Your font could not be converted at this time. Please try again later. The only file(s) imported were those uploaded. Please refresh the page to continue (making note of any errors before doing so, please).

    December 4, 2015 at 5:03 pm #233399
    David Martin – Support
    Moderator
    Post count: 20834

    Hi,

    This is caused by the Redux powered theme options panel, in particular their font extension.

    We have informed them of this error and are awaiting a response from them.

    Thanks.

    December 4, 2015 at 6:37 pm #233429
    Therastan
    Member
    Post count: 56

    OK thank you!

    December 4, 2015 at 6:39 pm #233432
    David Martin – Support
    Moderator
    Post count: 20834

    We are aware of this, we will update as soon as the team at Redux get back to us.

    Thanks.

    December 5, 2015 at 12:29 pm #233489
    Therastan
    Member
    Post count: 56

    Secondly, I got a problem with shortcodes using the swift page builder : it doesn’t work with my theme (v. 2.33).

    December 5, 2015 at 1:30 pm #233497
    Kyle – SUPPORT
    Moderator
    Post count: 35880

    Hi

    Please open a new topic for that issue

    – Kyle

    February 11, 2016 at 1:15 pm #248270
    Therastan
    Member
    Post count: 56
    This reply has been marked as private.
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    Posted in: Joyn
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