New Landing › How can we help? › Themeforest Theme Support › Neighborhood › Product image issue

Viewing 15 posts - 1 through 15 (of 17 total)
1 2
  • Back to forum
    Posted in: Neighborhood
  • November 28, 2015 at 8:40 am #231946
    Gateux
    Member
    Post count: 48

    Hi there, my product image is not showing the actual size but instead by default it currently display a zoom in version while the hover over view when suppose to zoom in becomes the original actual image size instead. I tried to play around with the different pixels in WooCommerce product display settings but it doesn’t seems to work, it’s always showing the other way round. On the category page this happens as well, it’s showing a zoom in version.

    I have tried different sizes and when I input this into WooCommerce product image 800×1200 pixels or 600×1000 pixels, the images are working fine. However due to the image being too big, I requested my graphic editor to edit the image size to be like 400 pixels width and also 350 pixels width, I tried both and this time round the problem kicks in.

    November 30, 2015 at 9:09 am #232071
    Gateux
    Member
    Post count: 48
    This reply has been marked as private.
    December 1, 2015 at 3:27 am #232308
    Gateux
    Member
    Post count: 48
    This reply has been marked as private.
    December 1, 2015 at 6:43 am #232314
    Gateux
    Member
    Post count: 48

    Sorry for bumping this topic, I couldn’t edit my previous post. I have change the WooCommerce product display settings as well, no matter 400×400 pixels I put or other sizes, It won’t work, thanks.

    December 1, 2015 at 12:20 pm #232390
    David Martin – Support
    Moderator
    Post count: 20834

    Hi,

    Please remove the custom CSS.

    Once you have changed the image sizes in WooCommerce, please use this plugin to rebuild the thumbnails: https://wordpress.org/plugins/ajax-thumbnail-rebuild/.

    Thanks.

    December 1, 2015 at 1:06 pm #232397
    Gateux
    Member
    Post count: 48

    Hi, I have set the image size in product display and regenerate thumbnail but there is no changes except it distort the products page images.

    Some behavior I noticed:

    (When Custom CSS is input)

    Single Product Page Image shows smaller version of featured image and when hover over zoom in to bigger size image
    Products Page images no changes no matter how you set the size in woocommerce or regenerate thumbnails except its distorted in quality

    (When Custom CSS is remove)

    Single Product Page Image shows the bigger size image as featured first and when hover over zoom in to much smaller version of image
    Products Page images no changes no matter how you set the size in woocommerce or regenerate thumbnails except its distorted in quality

    December 1, 2015 at 1:52 pm #232426
    Kyle – SUPPORT
    Moderator
    Post count: 35880

    Hi

    What is it you want to do? Reduce the size of the image area on product page?

    The reason the hover image is smaller is because it uses the original image you upload, which is currently too small

    – Kyle

    December 1, 2015 at 2:22 pm #232435
    Gateux
    Member
    Post count: 48

    Hi, yup I was trying to resize the image so it fits on screen for main product page. Appreciate your patience with me so far, thanks for helping out.

    December 1, 2015 at 2:25 pm #232437
    Kyle – SUPPORT
    Moderator
    Post count: 35880

    You seem to have already done that? http://d.pr/i/1hyXY/5PCxlZgJ

    What is the issue?

    – Kyle

    December 1, 2015 at 2:30 pm #232440
    Gateux
    Member
    Post count: 48
    This reply has been marked as private.
    December 1, 2015 at 2:44 pm #232450
    Kyle – SUPPORT
    Moderator
    Post count: 35880

    Have you regenerated your thumbnails?

    – Kyle

    December 1, 2015 at 2:58 pm #232458
    Gateux
    Member
    Post count: 48

    Hi, yes I have regenerated thumbnails. Tried it when custom css is removed and also when custom css was input. Thanks.

    December 1, 2015 at 3:06 pm #232461
    Kyle – SUPPORT
    Moderator
    Post count: 35880

    I’ve used the proper plugin and not it works fine

    – Kyle

    December 2, 2015 at 2:43 am #232584
    Gateux
    Member
    Post count: 48
    This reply has been marked as private.
    December 2, 2015 at 8:59 am #232600
    Kyle – SUPPORT
    Moderator
    Post count: 35880

    On the demo the image sizes we use are 540 x 720, so change your settings to those and regen thumbnails

    – Kyle

  • Back to forum
    Posted in: Neighborhood
Viewing 15 posts - 1 through 15 (of 17 total)
1 2

You must be logged in and have valid license to reply to this topic.

License required for one of the following items
Login and Registration Log in · Register