New Landing › How can we help? › Atelier › Custom fields not saving data on simple products

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    Posted in: Atelier
  • November 28, 2015 at 3:21 am #231943
    fiachra
    Member
    Post count: 11

    Hi. I am using a plugin to add a custom field to my product pages – The custom fields work fine on variable products but not on simple products – I started out using “wc custom fields” plugin, and when I saw the problem I bought a premium plugin from Codecanyon named “Woo-Commerce Custom Fields & Product Add-ons”

    Unfortunately the problem still existed and still when I de activated all plugins. However, when I disable the Atelier theme the problem, was solved. I don’t see anything in my error log to indicate the conflict.

    The url above shows a simple product with a “Ring Size” field – If you enter a ring size and add to cart you will see that the value is not saved – This is meant to be a required field however I have had to set it to not required in order to bypass the validation fail.

    Can you help with this?

    November 30, 2015 at 11:19 am #232094
    Kyle – SUPPORT
    Moderator
    Post count: 35880

    Hi

    Can’t see this having anything to do with the theme, please check this issue with WooCommerce support

    – Kyle

    December 17, 2015 at 4:31 am #236101
    fiachra
    Member
    Post count: 11

    Hi Kyle – I was away on holidays and this seems to have gotten overlooked.

    Sorry, but doesn’t the fact that the field data saves with any theme other than ATELIER indicate that the problem has something to do with the theme?

    It couldn’t be any other conflict as turning off all plugins does not solve the problem, but switching to twentyfourteen theme does, as described in my original post.

    I hope you can help, an example of the field data not being saved can be found here: https://www.celticimpressions.com/product/gift-certificates/ . In this example I am not even using the aforementioned “Woo-Commerce Custom Fields & Product Add-ons” Which shows that text-field data in general is not being saved on product pages (in this case the gift-voucher amount is not being saved which prevents the customer from adding to cart)

    Best regards, Fiachra

    December 17, 2015 at 4:44 am #236102
    fiachra
    Member
    Post count: 11

    I have also replicated the problem on my local computer on a clean wp-install with the latest version of the ATELIER theme (unmodified) installed. This is very urgent as the shop is live at the moment

    Many thanks. Fiachra

    December 18, 2015 at 12:59 pm #236484
    David Martin – Support
    Moderator
    Post count: 20834

    Please add a WP login so we can take a look.

    I have tested adding custom fields to my dev version for both variable and standard products and I can add/save new custom fields fine.

    Thanks.

    December 18, 2015 at 2:19 pm #236507
    fiachra
    Member
    Post count: 11

    Ok, here is another test install. You can do what you like with it as it is only temporary.

    login: http://irishmusictours.com/wp-admin
    username: admin
    password: fieldtest

    You can see two affected products on this site each using different plugins to get the fields:
    http://irishmusictours.com/product/ring-sample/
    http://irishmusictours.com/product/gift-certificate/

    December 18, 2015 at 2:21 pm #236508
    fiachra
    Member
    Post count: 11

    In case you misunderstood, I can indeed add and save custom fields, the problem is that the data that users enter into the custom fields is not saved.

    December 18, 2015 at 3:34 pm #236517
    David Martin – Support
    Moderator
    Post count: 20834

    Hi,

    Theme Options => WooCommerce Options => Product Options => Add to cart ajax => Disabled

    Disable the add to cart AJAX for simple products on the product page. This may be required for compatibility with 3rd party plugins.

    Thanks.

    December 18, 2015 at 3:54 pm #236528
    fiachra
    Member
    Post count: 11

    Excellent. Thanks for this solution. If only Kyle had been as helpful at the beginning of the tread, but the problem is solved. Many thanks for a great theme

    December 18, 2015 at 3:58 pm #236530
    David Martin – Support
    Moderator
    Post count: 20834

    No problem, glad you have it working!

    Thanks.

    February 2, 2016 at 10:43 pm #245860
    uu
    Member
    Post count: 50

    Hi,

    I also had this problem. But I also tested it again WooCommerce’s own WooCommerce Product Add-ons plugin. Is a WooCommerce plugin considered “3rd Party”.

    I know this is a complex issue, but to revert back to a non-ajax cart experience is not too appealing to me. What are your thoughts?

    Mark

    February 4, 2016 at 2:44 pm #246444
    David Martin – Support
    Moderator
    Post count: 20834

    Hi Mark,

    Yes that plugin is by a developer other than us so it’s 3rd party. You would need Ajax off for this.

    Thanks.

    February 4, 2016 at 11:59 pm #246588
    uu
    Member
    Post count: 50

    ok – do you have an in-house plugin/solution for adding extra fields?

    secondly, do you have a plugin/solution that allows Ajax add to cart for Variable products,not just single?

    February 5, 2016 at 10:46 am #246646
    David Martin – Support
    Moderator
    Post count: 20834

    Hi there,

    Unfortunately we do not (for both), you will need to hire a developer to make these customisations, you can do so here:

    https://codeable.io

    Home


    http://www.microlancer.com

    Thanks.

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