New Landing › How can we help? › Atelier › Can't see the payment box

Viewing 14 posts - 1 through 14 (of 14 total)
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    Posted in: Atelier
  • November 11, 2015 at 9:13 pm #228001
    brimaster
    Member
    Post count: 12

    Hi again,

    Well, yesterday I tested my Site and everything worked fine, but I don’t know what option did I disable and now I can’t see the payment method box in my ‘Checkout Page’. What could be the problem?

    Thank you so much.

    Regards,
    Carlos

    November 12, 2015 at 12:42 am #228040
    Rui Guerreiro – SUPPORT
    Keymaster
    Post count: 25779

    Hi,

    Can you check if that happens with the default Twenty 15 theme?

    -Rui

    November 12, 2015 at 12:48 am #228041
    brimaster
    Member
    Post count: 12

    Ok Rui Thanks,

    I’m gonna try it… but all of my ‘Atelier Theme’ Settings are not going to get lost if I do that right?

    – Carlos

    November 12, 2015 at 12:54 am #228044
    Rui Guerreiro – SUPPORT
    Keymaster
    Post count: 25779

    don’t worry they are stored in the database.

    -Rui

    November 12, 2015 at 1:02 am #228045
    brimaster
    Member
    Post count: 12

    I tried it, the payment method box is not displaying 🙁

    – Carlos

    November 12, 2015 at 8:19 am #228062
    Mohammad – SUPPORT
    Moderator
    Post count: 27441

    Hi,
    Please provide me login detail to inspect and resolve the issue.
    Thanks
    Mohammad

    November 12, 2015 at 5:29 pm #228321
    brimaster
    Member
    Post count: 12

    Hi Mohammad,

    Of course here are the details:

    URL: https://briciola.com.mx/wp-admin/
    User: AdminBriciola
    Password: 4dminBricol4

    Thank you

    -Carlos

    November 12, 2015 at 5:34 pm #228323
    Rui Guerreiro – SUPPORT
    Keymaster
    Post count: 25779

    That means it’s something in your Woocommerce Settings or any plugin conflict.
    Can you try to disable all plugins except Woocommerce and any payment gateway plugin you are using?

    -Rui

    November 12, 2015 at 6:57 pm #228353
    brimaster
    Member
    Post count: 12

    Hi Rui,

    I’ve tried that, but the issue continues.
    Can you get into my computer via Teamviewer to check if everything is well configured?
    Thanks

    – Carlos

    November 12, 2015 at 6:58 pm #228355
    David Martin – Support
    Moderator
    Post count: 20834

    Hi Carlos,

    If this happens with Twenty15, please contact WooCommerce support and log a ticket: https://support.woothemes.com/hc/en-us.

    Thanks,
    David.

    November 12, 2015 at 9:47 pm #228421
    brimaster
    Member
    Post count: 12

    Hi David,

    I know that it appears to be a problem of the plugin but last Monday I did a test and everything worked fine, the payment box disappeared when I change something in my ‘payment pages’ options. Is there a way to check that all my settings are correct?

    Thanks

    – Carlos

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    November 12, 2015 at 11:12 pm #228428
    Rui Guerreiro – SUPPORT
    Keymaster
    Post count: 25779

    I checked and you have several payment gateways active, that part seems fine.
    But you assigned the checkout page has the shop page and that is wrong and can create conflicts.
    https://www.dropbox.com/s/h2s8u8bkerqe490/Screenshot%202015-11-12%2022.12.47.png?dl=0

    You should choose an empty page for the shop.

    -Rui

    November 12, 2015 at 11:48 pm #228438
    brimaster
    Member
    Post count: 12

    Oh Riu, you’re the best.
    Thank you man, I really THANK YOU!

    – Carlos

    November 13, 2015 at 12:14 am #228448
    Rui Guerreiro – SUPPORT
    Keymaster
    Post count: 25779

    Great. Glad it’s sorted.
    Thanks Carlos

    -Rui

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