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  Posted in: Atelier
• November 10, 2015 at 9:31 pm #227601
  ralphhaynes

  Member

  Post count: 3

  It seems as though the icon fonts used in the theme have an empty query parameter at the end (?-7oeevn). Using these fonts returns a 404 error when trying to load. I have just been manually updating the appropriate files by removing query parameter or replacing with ?-7oeevn= (appending equal sign) in files that contained references to these fonts which works just fine, but that becomes taxing with every theme update. Any ideas on how to remedy once and for all?

  November 11, 2015 at 11:31 am #227707
  Mohammad – SUPPORT

  Moderator

  Post count: 27441

  Hi,
  I am not getting your issue exactly. Just provide me screenshot.
  Thanks
  Mohammad

  November 11, 2015 at 4:34 pm #227901
  ralphhaynes

  Member

  Post count: 3

  Screen shots attached. Notice icons are not rendering and web inspector indicates 404 error for the font files.

  As mentioned, if I manually remove “?-7oeevn” or update to “?-7oeevn=” from string in the files that reference these fonts they will work just fine.

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  November 12, 2015 at 2:29 pm #228223
  Mohammad – SUPPORT

  Moderator

  Post count: 27441

  Hi,
  Its working perfect at my side. Just check this attachment.
  Thanks
  Mohammad

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  November 12, 2015 at 4:53 pm #228304
  ralphhaynes

  Member

  Post count: 3

  I had to present the site to my client, so I just went in and manually updated the files that included those fonts as I mentioned I had been doing before.

  I have also tried disabling all other plugins with no luck there either.

  November 12, 2015 at 7:20 pm #228361
  Rui Guerreiro – SUPPORT

  Keymaster

  Post count: 25779

  I think I already seen something similar but can’t remind what was the problem.
  Will forward to the development team so they can advise on this.

  Thanks

  -Rui

  April 8, 2016 at 5:26 pm #260438
  Rainoldi

  Member

  Post count: 16

  Hi

  I have the exact same problem , you could help me solve ?

  thank you

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  April 11, 2016 at 9:03 am #260597
  Rainoldi

  Member

  Post count: 16

  Urgent, please could you help us ?

  April 11, 2016 at 1:10 pm #260696
  Mohammad – SUPPORT

  Moderator

  Post count: 27441

  Hi,
  Please contact to hosting provide about this issue. One customer solved it through hosting provider. There is a server security lock that prevents to load fonts.
  Thanks
  Mohammad

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  Posted in: Atelier