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New Landing › How can we help? › Atelier › Header changes with no interaction
- This topic has 15 replies, 4 voices, and was last updated 8 years by Mohammad – SUPPORT.
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Posted in: Atelier
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November 9, 2015 at 6:25 am #226918
Hello team,
My website wake up with a bug. It is about the main menu – it is stick, but not fullwidth and the manus come one above the other. It happened just with refresh the page, without me changing anything on the site. Also a category, that is not added to the manu appeared there. I’m adding a screenshot and one older version to see how it was before.
Could you please check why this is happening?Thank you!
Maria
Attachments:
You must be logged in to view attached files.November 9, 2015 at 6:35 am #226920and here is the older version
Attachments:
You must be logged in to view attached files.November 9, 2015 at 12:18 pm #226979This reply has been marked as private.November 9, 2015 at 12:33 pm #226988Thank you very much for the fast response!
Is it safe to make update with all the settings and other changes that were made on the site. I’m using WPML and I’ve set everything with it, too. Do I have to re upload it on the ftp directly? I bought the theme a month ago.
Thank you!
Maria
November 9, 2015 at 9:27 pm #227247Hello there,
everything is updated now and the problem still persist. Also I found out that the breadcrumbs came over the Category title. I switched most of the plugins to check for some affection, but I couldn’t. After I switched the Breadcrumb NavXT Plugin off, they disapearded, but it doesn’t solve the issue.
Attachments:
You must be logged in to view attached files.November 10, 2015 at 9:27 am #227323November 10, 2015 at 8:12 pm #227590Hello,
it is not fine – I just reduce few things to look ok, but the full width is not working and the categories are coming one under another… at the same time breadcrumbs on the category moved on the category title. Breadcrumbs are not do important, but the menu is a problem. I updated everything and tried deactivating all the plugins, but it didn’t change.
Look at on the attached file for comparison.Attachments:
You must be logged in to view attached files.November 11, 2015 at 9:24 am #227657Have you set the header to full width in the theme options?
– Kyle
November 11, 2015 at 1:11 pm #227775Of course, I do. Also I tried switching of and on everything and all the plugins and all the header versions.
November 11, 2015 at 1:29 pm #227790Will get the developer to look into why the option is not working, for now I’ve added some custom css for you
– Kyle
November 11, 2015 at 1:37 pm #227797Great, Thank you! but now the menu is behind the Logo 🙂
November 11, 2015 at 1:39 pm #227798Can you remove the css, and try deactivating WPML just to see if that fixes the issue?
– Kyle
November 11, 2015 at 1:46 pm #227801I tried deactivating WPML and removed the custom CSS added by you. Not solved.
November 11, 2015 at 1:53 pm #227802November 11, 2015 at 2:16 pm #227817Yea, that was strange – in maintenance mode, but visible and with product page not working. now is ok when i switched it off.
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Posted in: Atelier
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