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  Posted in: Atelier
• November 8, 2015 at 11:07 pm #226900
  krymka

  Member

  Post count: 21

  Hello,

  Thank you for the great theme. I’m setting it up without any problem until now.
  I’m wondering how the up-sell should look like, because I didn’t see it in the demo, but I would deffinitely want to change its position to be below the product image. Is this optional or is it a matter of customization.
  Also Product details – I would prefer it below the product description, but not below the product image. Check the attached file.

  Could you advice, please!

  Thank you!

  Maria

  Attachments:

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  November 10, 2015 at 11:01 am #227350
  David Martin – Support

  Moderator

  Post count: 20834

  Hey Maria,

  What product in the demo are you referencing? I’ll double check this for you with our lead dev.

  Regarding the positioning of the referenced element in your screenshot, this would require customisation work, we would recomend Werkpress: http://www.swiftideas.com/customization/.

  Cheers,
  David.

  November 10, 2015 at 8:20 pm #227592
  krymka

  Member

  Post count: 21

  The customization team contact form is not working with attached file of 20kb and you cannot remove it and send, without filling the form again. I’m sure they are good 🙂
  So, if it is a matter of customization, you do design the theme with related products appear in the middle of the page, no align as on the screenshot. I meant they doesn’t appear on the demo, probably that is why.
  I’ll find a way to fix this, but as i have to get aware with all the classes etc in your stylesheet and I know it is a matter of 2 lines code, i hoped you will support about this.
  Thank you for relying.

  November 11, 2015 at 5:18 pm #227936
  David Martin – Support

  Moderator

  Post count: 20834

  Hey, related products are shown below everything. But upsells are within the product content.

  Related Products: http://swiftideas.com/product/achilles-low/

  Thanks,
  David.

  November 18, 2015 at 6:38 am #229535
  krymka

  Member

  Post count: 21

  Hello,

  Check how up sell look like on the attached file. Looks like it is broken on my page. Is there any place/demo, where i can see it working. Also group products is something that i want to use, but it doesn’t work as functionality.

  Thank you!

  Attachments:

  You must be logged in to view attached files.
  November 19, 2015 at 1:04 pm #229909
  David Martin – Support

  Moderator

  Post count: 20834

  Hi,

  Your upsells looks to be working fine. What is the issue you are experiencing?

  Grouped products should be fully compatible, what issue do you get?

  Thanks,
  David.

  November 19, 2015 at 3:25 pm #229969
  krymka

  Member

  Post count: 21

  Hello,

  Upsells are working, just the position on the page when they are opening is really strange – huge white space appeare there – it should rather be below the product image.

  More important for me is that Grouping products are not working and I have many of these. It just doesn’t found any products – shows only No matches found, even if I write the full name.

  Thanks in advance for your help on this issue!

  Regards,
  Maria

  November 20, 2015 at 3:59 pm #230305
  David Martin – Support

  Moderator

  Post count: 20834

  Hi,

  Which product are you testing the grouping on? Please send me the URL?

  Thanks,
  David.

  November 26, 2015 at 6:37 am #231422
  krymka

  Member

  Post count: 21

  Hello,

  Thanks for your reply and sorry about the delay.

  these two, for example:
  http://cutedecor.bg/shop/poppies-tray?lang=en
  http://cutedecor.bg/shop/popies-pads?lang=en

  Look at the attached file – I cannot find them and I tried both on English and Bulgarian. It is important feature, that i want to use.

  Thank you in advance!

  Maria

  Attachments:

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  November 27, 2015 at 11:12 am #231762
  David Martin – Support

  Moderator

  Post count: 20834

  Hi,

  Are the products “published” live?

  Can you activate the Twenty15 theme and re-test this? DOes it still happen?

  Thanks,
  David.

  November 28, 2015 at 7:55 am #231945
  krymka

  Member

  Post count: 21

  Hello,

  Products are live.
  I’ve tried with Twenty 15 and still id doesn’t work. If I make the product Grouped from the drop down, then I can see products with the search field for grouping, but still they are not appearing on the shopping page. Also the price disappeared then.

  Ideas?

  Thank you!

  November 30, 2015 at 4:49 pm #232200
  David Martin – Support

  Moderator

  Post count: 20834

  Hey,

  If this happens with Twenty15 it’s a WooCommerce bug, please log the issue with them and mention it happens with Twenty15 active.

  https://support.woothemes.com/hc/en-us

  Thanks.

  January 7, 2016 at 1:49 am #238719
  afaraji

  Member

  Post count: 72

  I have the same issue. I need my up-sells to show below the product image, as opposed to the column that contains the description. (image attached)

  See here:

  http://vivah.dev.compu-101.com/shop/bracelets/synthetic-turquoise-lapis-lazuli-boho-bracelet/

  Attachments:

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  January 10, 2016 at 2:32 am #239309
  Swift Ideas – Ed

  Keymaster

  Post count: 15264

  Hi @afaraji

  Please try adding the following lines to the functions.php (ideally in a child theme) –

  remove_action( 'woocommerce_single_product_summary', 'woocommerce_upsell_display', 60 );
  add_action( 'woocommerce_after_single_product_summary', 'woocommerce_upsell_display', 15 );

  – Ed

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  Posted in: Atelier