New Landing › How can we help? › Cardinal › Text above row

Viewing 12 posts - 1 through 12 (of 12 total)
  • Back to forum
    Posted in: Cardinal
  • November 7, 2015 at 1:18 am #226816
    suzannesheridan
    Member
    Post count: 38

    There is some text above my header both mobile and desktop however it doesn’t appear in the editor

    November 9, 2015 at 12:49 pm #227001
    Mohammad – SUPPORT
    Moderator
    Post count: 27441

    Hi,
    Please deactivate the filament app plugin/code and check for issue. Let me know your feedback.
    Thanks
    Mohammad

    November 9, 2015 at 12:54 pm #227006
    suzannesheridan
    Member
    Post count: 38

    thanks – just did this but still appearing

    November 9, 2015 at 1:07 pm #227015
    Mohammad – SUPPORT
    Moderator
    Post count: 27441

    Hi,
    Please provide me login detail to check it.
    Thanks
    Mohammad

    November 9, 2015 at 2:15 pm #227053
    suzannesheridan
    Member
    Post count: 38
    This reply has been marked as private.
    November 9, 2015 at 2:40 pm #227062
    Mohammad – SUPPORT
    Moderator
    Post count: 27441

    Hi,
    I would suggest to upgrade all plugins and theme. I am sure that any plugin is causing it.
    Thanks
    Mohammad

    November 24, 2015 at 3:07 pm #230991
    suzannesheridan
    Member
    Post count: 38

    I’ve done this but text still there

    November 24, 2015 at 4:18 pm #231021
    Mohammad – SUPPORT
    Moderator
    Post count: 27441

    Hi,
    It should not happen. I need your FTP login detail to inspect and resolve it.
    Thanks
    Mohammad

    November 24, 2015 at 6:46 pm #231065
    suzannesheridan
    Member
    Post count: 38
    This reply has been marked as private.
    November 25, 2015 at 8:46 am #231142
    Mohammad – SUPPORT
    Moderator
    Post count: 27441

    Hi,
    Please upgrade to latest version of theme and all plugins at this page http://www.startmonday.ie/wp-admin/update-core.php. You have still remaining theme and plugins upgrade.
    Thanks
    Mohammad

    November 25, 2015 at 1:49 pm #231257
    suzannesheridan
    Member
    Post count: 38

    sorted thanks was problem with Header & Footer plugin

    November 25, 2015 at 2:37 pm #231272
    Mohammad – SUPPORT
    Moderator
    Post count: 27441

    Hi,
    I am glad that you managed to resolve the issue.
    Thanks
    Mohammad

  • Back to forum
    Posted in: Cardinal
Viewing 12 posts - 1 through 12 (of 12 total)

You must be logged in and have valid license to reply to this topic.

License required for one of the following items
Login and Registration Log in · Register