New Landing › How can we help? › Atelier › WordPress Theme Customizer Not Working

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    Posted in: Atelier
  • November 5, 2015 at 5:58 pm #226342
    afaraji
    Member
    Post count: 72

    Hello, I purchased this theme today and I’m trying to edit the theme colors but the WordPress customizer interface is stuck in the loading screen.

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    November 5, 2015 at 6:03 pm #226348
    Kyle – SUPPORT
    Moderator
    Post count: 35880

    Hi

    Try deactivating your plugins to see if that fixes it

    – Kyle

    November 6, 2015 at 2:48 pm #226668
    afaraji
    Member
    Post count: 72
    This reply has been marked as private.
    November 6, 2015 at 2:56 pm #226670
    Kyle – SUPPORT
    Moderator
    Post count: 35880

    Working fine for me? http://d.pr/i/1etjf/YiB9jwB0

    – Kyle

    November 6, 2015 at 2:57 pm #226671
    afaraji
    Member
    Post count: 72
    This reply has been marked as private.
    November 6, 2015 at 2:59 pm #226673
    afaraji
    Member
    Post count: 72
    This reply has been marked as private.
    November 6, 2015 at 3:01 pm #226676
    Kyle – SUPPORT
    Moderator
    Post count: 35880

    Which one of these pages is home 3? http://d.pr/i/R18W/2nJheCQb

    – Kyle

    November 6, 2015 at 3:20 pm #226688
    afaraji
    Member
    Post count: 72
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    November 6, 2015 at 3:23 pm #226692
    Kyle – SUPPORT
    Moderator
    Post count: 35880

    Not sure what’s going on there, can you ask your hosts to check it? I’m getting a server error

    – Kyle

    November 6, 2015 at 3:27 pm #226696
    afaraji
    Member
    Post count: 72
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    November 6, 2015 at 3:35 pm #226698
    Kyle – SUPPORT
    Moderator
    Post count: 35880

    I will ask the developer about it now

    – Kyle

    November 6, 2015 at 3:41 pm #226700
    afaraji
    Member
    Post count: 72
    This reply has been marked as private.
    November 6, 2015 at 3:52 pm #226706
    Kyle – SUPPORT
    Moderator
    Post count: 35880

    Ok you need to ask your hosts to increase your php memory limit, that should fix your issue

    – Kyle

    November 6, 2015 at 4:29 pm #226721
    afaraji
    Member
    Post count: 72
    This reply has been marked as private.
    November 9, 2015 at 10:02 am #226933
    Kyle – SUPPORT
    Moderator
    Post count: 35880

    It may fix it, if not you will need to contact woocommerce about the issue

    – Kyle

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