New Landing How can we help? Themeforest Theme Support Neighborhood Site Update Caused 404 Errors With Revolution Slider

Viewing 8 posts - 1 through 8 (of 8 total)
  • #226033
    edendesigns
    Member
    Post count: 25

    Hi,

    I was wondering if you could please help us out with a weird issue. We are getting 404 errors after an update and our Revolution Slider on the front page is not working because of it.

    Failed to load resource: the server responded with a status of 404 (Not Found)
    http://www.cordovamirrors.com/public/assets/js/extensions/revolution.extension.layeranimation.min.js Failed to load resource: the server responded with a status of 404 (Not Found)
    http://www.cordovamirrors.com/public/assets/js/extensions/revolution.extension.slideanims.min.js Failed to load resource: the server responded with a status of 404 (Not Found)
    http://www.cordovamirrors.com/public/assets/js/extensions/revolution.extension.navigation.min.js Failed to load resource: the server responded with a status of 404 (Not Found)
    jquery.themepunch.revolution.min.js:7 Slider Revolution 5.0 Error !
    jquery.themepunch.revolution.min.js:7 Failure at Loading:revolution.extension.layeranimation.min.js on Path:public/assets/js/extensions/e.data.a.filesystem.e.ajax.error @ jquery.themepunch.revolution.min.js:7
    jquery.themepunch.revolution.min.js:7 Object
    jquery.themepunch.revolution.min.js:7 Slider Revolution 5.0 Error !
    jquery.themepunch.revolution.min.js:7 Failure at Loading:revolution.extension.navigation.min.js on Path:public/assets/js/extensions/e.data.a.filesystem.e.ajax.error @ jquery.themepunch.revolution.min.js:7
    jquery.themepunch.revolution.min.js:7 Object
    jquery.themepunch.revolution.min.js:7 Slider Revolution 5.0 Error !
    jquery.themepunch.revolution.min.js:7 Failure at Loading:revolution.extension.slideanims.min.js on Path:public/assets/js/extensions/e.data.a.filesystem.e.ajax.error @ jquery.themepunch.revolution.min.js:7
    jquery.themepunch.revolution.min.js:7 Object

    Thank you,

    Alex

    #226381
    David Martin – Support
    Moderator
    Post count: 20834

    Hi Alex,

    That’s odd, please delete the plugin. Then upload it via your FTP into your plugins folder wp-content/plugins/

    – David.

    #226404
    edendesigns
    Member
    Post count: 25

    Hi!

    As per your suggestion I’ve tried deleting and uploading with FTP. It did not work please see my screen capture result.

    Please let me know what else we can try.

    Thank you,

    Alex

    Attachments:
    You must be logged in to view attached files.
    #226444
    edendesigns
    Member
    Post count: 25

    Still can’t post reply

    #226789
    edendesigns
    Member
    Post count: 25

    Have tried manually FTPing content several times no change.

    Attachments:
    You must be logged in to view attached files.
    #227034
    Rui Guerreiro – SUPPORT
    Keymaster
    Post count: 25779

    Can you try to delete the entire directory of the Revolution slider plugins and go to Appearance-> Install plugins and install the latest Revolution slider instead uploading the files.

    Can you check if those files in the error messages really exist.

    Can be also something related to the path to the asset because it seems you something redirecting in grup74.ro (can’t see the entire url)

    -Rui

    #227238
    edendesigns
    Member
    Post count: 25

    Hello,

    I have done as you suggested several times and just did it again after your recommendation. The problem still persists.

    The files do not exist on the server. In fact the file structure it is looking for does exist inside the plugin folder but the files do not. It seems like it’s some sort of a path issue.

    Do you know which file for revslider would hold all the paths? I can perhaps go in there and manually update where it should be looking for the files.

    Also seeing this error in the “view source” `setREVStartSize();
    function revslider_showDoubleJqueryError(sliderID) {
    var errorMessage = “Revolution Slider Error: You have some jquery.js library include that comes after the revolution files js include.”;
    errorMessage += “<br> This includes make eliminates the revolution slider libraries, and make it not work.”;
    errorMessage += “<br><br> To fix it you can:<br>    1. In the Slider Settings -> Troubleshooting set option: <strong><b>Put JS Includes To Body</b></strong> option to true.”;
    errorMessage += “<br>    2. Find the double jquery.js include and remove it.”;
    errorMessage = “<span style=’font-size:16px;color:#BC0C06;’>” + errorMessage + “</span>”;
    jQuery(sliderID).show().html(errorMessage);
    }
    var tpj=jQuery;
    `

    If this doesn’t get me anywhere can you guys go in and upload the newest version of the theme for us without deleting any content?

    Thank you so much for all your help.

    #227416
    Rui Guerreiro – SUPPORT
    Keymaster
    Post count: 25779

    The message tells that can be a conflict with other plugin.
    Try to disable all plugins except the Woocommerce and Revolution Slider.

    The content is stored in the database so uploading the theme files won’t mess with the content, but if you have any modification in the files it will be lost.

    -Rui

Viewing 8 posts - 1 through 8 (of 8 total)

You must be logged in and have valid license to reply to this topic.

License required for the following item
Login and Registration Log in · Register