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  Posted in: Neighborhood
• November 2, 2015 at 8:01 pm #225175
  cocco

  Member

  Post count: 7

  Hi,
  after latest update, fix for carousel space, i lost all theme settings.

  Please, all site is gone.

  thanks

  November 2, 2015 at 8:05 pm #225177
  David Martin – Support

  Moderator

  Post count: 20834

  Hi,

  What happened, what did you do – run the auto updater? Your site is up and working for me? Can you clear your cache?

  -David.

  November 2, 2015 at 8:06 pm #225178
  cocco

  Member

  Post count: 7

  This reply has been marked as private.
  November 2, 2015 at 8:07 pm #225179
  David Martin – Support

  Moderator

  Post count: 20834

  That does not work.

  Can you please explain fully what has happened?

  Cheers,
  David.

  November 2, 2015 at 8:10 pm #225181
  cocco

  Member

  Post count: 7

  This reply has been marked as private.
  November 2, 2015 at 8:17 pm #225188
  David Martin – Support

  Moderator

  Post count: 20834

  Hi,

  Please contact your host and ask them to restore yesterday’s backup. Alternatively if they cannot do that, have you made any backup? You can get the latest theme files from your ThemeForest account and upload that theme zip.

  How did you do the update – Via FTP? This should not have any change on the theme options whatsoever.

  – David.

  November 2, 2015 at 8:21 pm #225189
  cocco

  Member

  Post count: 7

  This reply has been marked as private.
  November 3, 2015 at 1:05 am #225240
  cocco

  Member

  Post count: 7

  This reply has been marked as private.
  November 3, 2015 at 11:31 am #225342
  Rui Guerreiro – SUPPORT

  Keymaster

  Post count: 25779

  Ok. Topic Closed.
  -Rui

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  Posted in: Neighborhood