New Landing › How can we help? › Themeforest Theme Support › Neighborhood › Images too small and delete function don't delete all thumbs

Viewing 14 posts - 1 through 14 (of 14 total)
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    Posted in: Neighborhood
  • October 30, 2015 at 3:37 pm #224590
    florianibe
    Member
    Post count: 33

    Hey guys,

    since the first day i have a little bug and now i want to go online and i cant find any mistake in code.
    I use an amazon affiliate import plugin (woozone) and all images can have a maximum resolution of 500px (x 450px).

    The developer says to me, that it is a template function, which block the right resolution to display.
    Can you take a look on it?

    An the second problem is, that if i delete an image in backend, some image thumbs stay in the upload-folder after message (would be deleted)? Its the size of 120×178 and 140×140 and 70×70.

    Please help me.

    Florian

    November 2, 2015 at 11:50 am #224935
    Mohammad – SUPPORT
    Moderator
    Post count: 27441

    Hi,
    You can Add/delete any image file through Admin -> Media -> Images. There should be plugin conflict and theme dont have this issue at our end.
    Thanks
    Mohammad

    November 2, 2015 at 2:01 pm #225006
    florianibe
    Member
    Post count: 33

    Hey Mohammed,

    That’s Okey. I know. But why are the Imported Images max 500px width?
    I cant Find any solution. Can you take a look?

    Florian

    November 2, 2015 at 2:44 pm #225033
    Mohammad – SUPPORT
    Moderator
    Post count: 27441

    Hi,
    Are you importing images through this amazon affiliate import plugin?
    Thanks
    Mohammad

    November 2, 2015 at 3:16 pm #225049
    florianibe
    Member
    Post count: 33

    Yes and the Developer Said to me, that or works on 1000 Sites and then it will be a conflict between theme and plugin. But i cant Find the 500px rule…

    November 3, 2015 at 11:22 am #225334
    David Martin – Support
    Moderator
    Post count: 20834

    Hi,

    I am not familiar with this plugin as such, but I quick read on their support threads mention:

    1) Set the image size required: WooCommerce > Settings > Products > Display
    2) Import/Re-Import images
    3) Regenerate thumbnails.

    – David.

    November 3, 2015 at 12:35 pm #225375
    florianibe
    Member
    Post count: 33

    Hi David,

    yes thats correct but there are the right settings set.
    The misterious thing is, that all images have the width of 500px…This muss be a fix variable in an interface between woozone and neighborhood theme.

    Yesterday you send me a dropxbox link with ne template. I test it today or tomorrow and give you a feedback.
    Can you tell me, what did you do in this beta version?

    Florian

    November 3, 2015 at 12:47 pm #225380
    David Martin – Support
    Moderator
    Post count: 20834

    Hi Florian.

    Please activate the Twenty15 theme and test the plugin import again. The theme only controls the image output sizes, it does not have any effect on that plugin importer.

    The beta theme zip fixes large white space issue on the Product page builder asset.

    -David

    November 3, 2015 at 1:25 pm #225405
    florianibe
    Member
    Post count: 33

    If i activate the theme i loose all settings?

    November 3, 2015 at 1:32 pm #225412
    Kyle – SUPPORT
    Moderator
    Post count: 35880

    No your settings will be saved

    – Kyle

    November 4, 2015 at 10:12 pm #226007
    florianibe
    Member
    Post count: 33

    Hi Kyle,

    and what can i see after activate twenty15 and import?
    How can i check the function?

    Florian

    November 5, 2015 at 4:50 pm #226301
    David Martin – Support
    Moderator
    Post count: 20834

    Hi Florian,

    When you activate Twenty15, you need to run the plugin and re-import the images. You need to then confirm if the wrong images are still being loaded in.

    – David.

    November 5, 2015 at 8:26 pm #226411
    florianibe
    Member
    Post count: 33

    After many google questions i find the solution. The f******* amazon Api only export 500px resized pictures for import. This was the reason why it won’t work. Its very bad but the plugin developer cant change it.

    Thank you for the nice support.
    5 star rating!

    November 5, 2015 at 8:29 pm #226414
    David Martin – Support
    Moderator
    Post count: 20834

    Glad you isolated the issue.

    Thanks,
    David.

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    Posted in: Neighborhood
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