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  Posted in: Atelier
• October 21, 2015 at 8:54 pm #222340
  malasuer

  Member

  Post count: 15

  Hi,

  i have a problem with some pictures of my products. When i click to select the size and color in a product page, the first one picture of the product (that´s is the thumbnail image for the product) changes and it shows me a different picture and also if i put the mouse on the first picture, the zoom shows me the picture that i´m using again. I don´t know what is going wrong 🙁

  This is the url http://malasuertemente.com/producto/hojas-blancas-sobre-turquesa/

  ¿Why is this problem? I tried to change the thumbnail image for the product and it works when i see the product without select the color and the size but when i select the options for the color and size, show me a different image 🙁

  Please, help!

  Thanks! 🙂

  October 22, 2015 at 9:35 am #222421
  Kyle – SUPPORT

  Moderator

  Post count: 35880

  Hi

  You’re using an old version of the theme (1.6) the latest version is 1.74, you need to update as we have fixed this issue

  – Kyle

  October 22, 2015 at 5:49 pm #222630
  malasuer

  Member

  Post count: 15

  I have already update to the last version and the issue continues existing. And also when you select the color and the size of the product the first image is larger than the rest of them 🙁 What can i do?

  This is the link: http://malasuertemente.com/producto/hojas-en-contraste-rosa/

  Thanks.

  October 23, 2015 at 7:52 am #222712
  Kyle – SUPPORT

  Moderator

  Post count: 35880

  It’s working fine for me now: http://d.pr/i/1b6XI/5q0CEpQr

  – Kyle

  October 26, 2015 at 12:34 pm #223251
  malasuer

  Member

  Post count: 15

  Sorry, but it´s not working. If i select the color and the size the first image change to another one that i´m not using for that product. You can see and try in this link http://malasuertemente.com/producto/hojas-en-contraste-rosa/

  And the issue about the size of picture continues. The first image is not only different when you select the size and the color, also the size of the picture is bigger than the rest of them 🙁

  I don´t know what can i do.

  October 26, 2015 at 12:38 pm #223252
  Kyle – SUPPORT

  Moderator

  Post count: 35880

  So this is not the image for ‘white colour’ http://d.pr/i/1f9Bz/4MxwN52b ?

  – Kyle

  October 26, 2015 at 12:56 pm #223260
  malasuer

  Member

  Post count: 15

  No! The first image is the T-shirt pink not the blue, that is the third one. And when you select the colour and the size the first image pink change to blue and that´s wrong. Don’t should be change… Always it will be the same images, the four images for this product. Not to change when you select the size or the colour.

  And this only happens with the products for boys and girls. The rest of the products are working fine :S

  October 26, 2015 at 1:19 pm #223273
  malasuer

  Member

  Post count: 15

  ok, just now is working! But now only i have the problem with the size of the first image, when select the size or the color, the size of the first image changes and it´s larger than the rest. ¿It is a problem for the size of the picture?

  October 26, 2015 at 1:24 pm #223277
  malasuer

  Member

  Post count: 15

  ok. The image change when you choose the color of the product. ¿is there any way to change this? I don’t want the image changes when you select a color, i prefer always show the same images.

  October 26, 2015 at 1:40 pm #223287
  Rui Guerreiro – SUPPORT

  Keymaster

  Post count: 25779

  Hi,

  Can you try to regenerate the thumbnail images using this plugin?

  Regenerate Thumbnails

  -Rui

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  Posted in: Atelier