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  Posted in: Neighborhood
• October 19, 2015 at 12:39 pm #221551
  MaartenPex

  Member

  Post count: 21

  Dear all,

  I am experiencing a big problem on the Checkout page. On this website we have many customers and not having them being able to purchase items is causing my client to get quiet upset. When they confirm purchase on checkout they get the added notification.

  On the site we have Braintree as a gateway. The purchases however do not even show up here as being declined or faulty. So to my approach this might have something to do with the theme.

  Could you please assist me?

  Regards,

  Maarten

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  October 20, 2015 at 10:45 am #221830
  David Martin – Support

  Moderator

  Post count: 20834

  Hi Maarten,

  You will need to contact WooCommerce support as it’s their BrainTree extension.

  WooCommerce Support: http://support.woothemes.com/hc/.

  – David.

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  Posted in: Neighborhood