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  Posted in: Atelier
• October 17, 2015 at 5:07 pm #221365
  blueseanj

  Member

  Post count: 33

  Hi,
  Can someone help me fix this issue, So i got 5 products on this website, and when i go to some of the product’s page i find at the bottom where it says related products it has 2 products in the first line, and then 2 second line, and the rest below, My goal is i want the related product to be just 4 products since the fifth one gonna be the one on the page at the top to add it to cart. and the weird thing is when i refresh sometimes it shows 4 products in one line 4 columns and sometimes 3 columns only its not stable, it’s crazy how can i make it 4 columns and FIXED. Thanks a lot guys

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  October 19, 2015 at 11:35 am #221503
  Mohammad – SUPPORT

  Moderator

  Post count: 27441

  Hi,
  Are you using the latest version of theme and all plugins.
  Thanks
  Mohammad

  October 19, 2015 at 12:23 pm #221527
  blueseanj

  Member

  Post count: 33

  Yes, there is no update available on the wordpress updates so its supposed to be the latest.

  October 19, 2015 at 12:32 pm #221539
  Mohammad – SUPPORT

  Moderator

  Post count: 27441

  Hi,
  Please provide me login detail to check and resolve the issue.
  Thanks
  Mohammad

  October 19, 2015 at 12:35 pm #221543
  blueseanj

  Member

  Post count: 33

  This reply has been marked as private.
  October 19, 2015 at 1:09 pm #221565
  Mohammad – SUPPORT

  Moderator

  Post count: 27441

  Hi,
  Have you modified the theme files? Please deactivate the all plugin except woocommerce and check for issue.
  Thanks
  Mohammad

  October 19, 2015 at 1:38 pm #221578
  blueseanj

  Member

  Post count: 33

  There is only the plugins of the swift framework, Yoast SEO and WP mail STMP which i just desactivated and nothing is fixed

  October 19, 2015 at 6:01 pm #221703
  Rui Guerreiro – SUPPORT

  Keymaster

  Post count: 25779

  Hi,

  can you provide admin access to have a look?
  Thanks

  -Rui

  October 19, 2015 at 6:29 pm #221712
  blueseanj

  Member

  Post count: 33

  I’ve signed an NDA with the client, i wish i can, but i’ve sent the url link to your support team! but besides that, do you know how to remove the counts on the social icons at the product pages? i only want the social icons, not how many people share them! Thanks a lot man

  October 20, 2015 at 12:02 pm #221866
  David Martin – Support

  Moderator

  Post count: 20834

  Hi,

  You can privately add a URL a login here, only viewable for us – when resolved you or us can remove it.

  Cheers,
  David

  October 20, 2015 at 12:25 pm #221874
  blueseanj

  Member

  Post count: 33

  This reply has been marked as private.
  October 20, 2015 at 5:27 pm #222009
  Rui Guerreiro – SUPPORT

  Keymaster

  Post count: 25779

  Hi,

  Can you clear the cache and check again?

  -Rui

  October 20, 2015 at 5:31 pm #222011
  blueseanj

  Member

  Post count: 33

  We dont have a caching pluging on the site! how can i do that

  October 20, 2015 at 5:36 pm #222012
  Rui Guerreiro – SUPPORT

  Keymaster

  Post count: 25779

  I was talking about the browser cache.

  Sometimes the products are displaying fine and other times doesn’t display correctly.

  Can you activate the parent theme and disable all plugins except Swift Framework and Woocommerce?

  -Rui

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  Posted in: Atelier