New Landing How can we help? Themeforest Theme Support Joyn Chrome display error on window height images

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  • Posted in: Joyn
  • #220939
    adventures
    Member
    Post count: 41

    Hello! I am getting a display error on full window height parallax images in Chrome where the images aren’t fully loading. I’ve tested on multiple machines. Please help, thank you!

    /what-is-right-size-furniture/

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    #221204
    David Martin – Support
    Moderator
    Post count: 20834

    Hey,

    Please also set the INNER COLUMN HEIGHT to Window Height.

    – David.

    #221829
    adventures
    Member
    Post count: 41

    Hi David,

    I set the Inner Column Height to Window height and tried adjusting the other settings as well without the problem being solved (I cleared my cache, etc).

    In summary, the full-screen parallax backgrounds for me are:
    Shaky in IE and Firefox in Windows.
    Several pictures don’t appear at all in Chrome in Windows.

    Any advice you can give will help, thanks!

    #222112
    David Martin – Support
    Moderator
    Post count: 20834

    Hi,

    Rather than using Row assets, please utilise the Parallax asset and set the Window Height option. I have created this example for you: http://b79.5fb.myftpupload.com/test-parallax/

    Cheers,
    David.

    #222873
    adventures
    Member
    Post count: 41

    Thanks David. I tried saving your element and implementing it on my page and it’s still having a display error. Any idea why that might be happening? /10-15-right-size-v1/

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    #222885
    Kyle – SUPPORT
    Moderator
    Post count: 35880

    Did you set it to window height?

    – Kyle

    #222887
    adventures
    Member
    Post count: 41

    Yes.

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    #223203
    David Martin – Support
    Moderator
    Post count: 20834

    You have removed that test page? Is this resolved?

    If not please create it, you either have missed the correct settings, not flushed your plugin cache or the image is not suitable. Please reference my example: http://b79.5fb.myftpupload.com/test-parallax/

    – David.

    #226856
    adventures
    Member
    Post count: 41

    After further testing I see that it’s an issue with the page using a Swift Slider. I added the slider to your test page: /test-parallax/ and it’s causing the display issue on parallax items. If I remove that slider the issue goes away. Please fix, thank you!

    #227217
    David Martin – Support
    Moderator
    Post count: 20834

    Hi,

    Please insert the slider using the Page Builder instead. Take a look: http://b79.5fb.myftpupload.com/test-parallax/

    Cheers,
    David.

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