New Landing › How can we help? › Themeforest Theme Support › Neighborhood › Footer widgets not showing in child theme after update

Viewing 14 posts - 1 through 14 (of 14 total)
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    Posted in: Neighborhood
  • September 15, 2015 at 4:04 pm #213218
    zerodotnine
    Member
    Post count: 2

    Updated theme, when activating the chlid version the first 3 footer columns disappear (the 4th is still visible). When de-activating the child theme the 3 footer columns return.

    Firebug shows the mark up is in place for the columns but they contain no content. In the admin the column widgets contain the correct content.

    Main theme displays correctly.

    The child theme has not been customised, both the main theme and child are fresh uploads from files supplied via themeforest.

    Please email for staging area password…

    Many thanks!

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    September 15, 2015 at 7:23 pm #213326
    Rui Guerreiro – SUPPORT
    Keymaster
    Post count: 25779

    Hi,

    Reply here in a private reply the popup credentials so we can login.
    Thanks

    -Rui

    September 16, 2015 at 3:36 pm #213693
    zerodotnine
    Member
    Post count: 2
    This reply has been marked as private.
    September 17, 2015 at 11:15 am #214047
    David Martin – Support
    Moderator
    Post count: 20834

    Hi,

    Can I activate the child theme to test this? It’s likely you will simply need to drag the widgets into the footer widget areas upon the child theme activation.

    Please update the parent theme also: http://zerodotnine.co.uk/preview/artpublish/wp-admin/update-core.php.

    Thanks,
    David.

    September 21, 2015 at 9:36 pm #215205
    shagaum
    Member
    Post count: 2

    Very disappointed bug.
    Lost content for all 4 footer columns (both admin and site) when switch to child theme.
    v. 3.15

    September 23, 2015 at 9:41 am #215645
    zerodotnine
    Member
    Post count: 2

    Hi

    Has a resolution been found for this yet?

    I’d like to mention that I had previously updated the core and this bug was still present which is why I rolled back to the files that were officially available to download on themeforest.

    The issue appears to be with the child theme.

    Many thanks

    Jon

    September 23, 2015 at 9:45 am #215647
    David Martin – Support
    Moderator
    Post count: 20834

    Hi both,

    This is default WordPress behavior.

    When you activate a child theme it is interpreted as a new theme being activated, the widgets will need to be dragged back into their respective widget areas. These will be found in the inactive widget area.

    – David.

    November 6, 2015 at 12:46 pm #226615
    stoukan
    Member
    Post count: 75

    Hi David,

    I’d like to update to the newest version of Neighborhood, but right now I’m using the older version’s child theme. If I update, will I lose the changes I made? How do I transfer them to the new theme – do I have to move them manually?

    Thank you,
    Sarah

    November 6, 2015 at 12:59 pm #226627
    David Martin – Support
    Moderator
    Post count: 20834

    Hi Sarah,

    The changes in the child theme are not affected when you update.

    However, depending on how old the child theme is and if you have added WooCommerce template files to the child theme, they may well also need updating also.

    – David.

    November 11, 2015 at 5:07 pm #227923
    stoukan
    Member
    Post count: 75

    Thank you David. I’ve now clicked to update the theme, but I haven’t activated it. I’ve left the activated one as the child theme. Is this the correct way to use the newest version of Neighborhood?

    Thank you,
    Sarah

    November 11, 2015 at 5:12 pm #227928
    David Martin – Support
    Moderator
    Post count: 20834

    Hey,

    Sure, that essentially updated the parent theme files, which unless specifically overridden in the child theme remain active on the site as the child theme pulls in the parent theme files.

    Cheers,
    David.

    November 11, 2015 at 5:12 pm #227929
    Rui Guerreiro – SUPPORT
    Keymaster
    Post count: 25779

    Hi,

    Yes it is. The child theme should be the one that is active.
    It will use the files from the parent theme except the ones you have in the child theme.

    Hope it helps.

    -Rui

    November 11, 2015 at 5:14 pm #227932
    stoukan
    Member
    Post count: 75

    Thank you Rui!

    November 12, 2015 at 12:26 am #228037
    Rui Guerreiro – SUPPORT
    Keymaster
    Post count: 25779

    No problem. Thanks David.
    -Rui

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