New Landing › How can we help? › Atelier › Mobile Menu refuses to change

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    Posted in: Atelier
  • September 13, 2015 at 12:32 am #212498
    dvdowns
    Member
    Post count: 19

    I can’t seem to get the menu I want to display on the mobile version of my site. I’ve setup a separate menu in Appearance > Menus, I’m set it to that menu in both Appearance > Menus > Manage Locations and Appearance > Customize. I’ve set the Mobile Menu to display beginning with Tablet Landscape in Theme Options > Mobile Header Options. I don’t quite understand the difference between “Mobile Menu” and “Overlay Menu/Slideout Menu”, but I don’t think that’s my issue because I’ve tried setting my menu to both of these with no success. It seems that no matter what I do, the main menu for my desktop site is the one shown in the mobile version. Any help is appreciated, thanks.

    September 14, 2015 at 8:50 am #212593
    Mohammad – SUPPORT
    Moderator
    Post count: 27441

    Hi,
    Please check it now. I just clear the cache that is created by plugin. Now everything seems perfect to me.
    Thanks
    Mohammad

    September 15, 2015 at 3:11 pm #213191
    dvdowns
    Member
    Post count: 19

    Thank you! Would you mind telling me which plugin caused that issue? I’ve been clearing the cache for a week with no success.

    September 15, 2015 at 4:07 pm #213221
    Kyle – SUPPORT
    Moderator
    Post count: 35880

    Do you have a cache plugin?

    – Kyle

    September 15, 2015 at 4:35 pm #213242
    dvdowns
    Member
    Post count: 19

    Yes, I’m using WP Super Cache. I believe that I read in the documentation or somewhere on the forum that you recommended this plugin.

    Also, I did see the issue with the menu resolved, but it seems it’s back to doing the same thing again.

    September 15, 2015 at 5:06 pm #213254
    Mohammad – SUPPORT
    Moderator
    Post count: 27441

    Hi,
    Please clear the cache that is created by plugin. You can delete the cache through plugin setting page in admin.
    Thanks
    Mohammad

    September 15, 2015 at 5:17 pm #213264
    dvdowns
    Member
    Post count: 19

    I just did this again, but the mobile menu refuses to appear. I’m sorry for this being such a hassle. I’ve clicked “Delete Cache” in the top bar of my admin panel, I’ve gone to Settings > WP Super Cache > Easy > Delete Cache (and Delete Expired). I just can’t seem to get it to persist. Sorry again.

    September 15, 2015 at 5:32 pm #213277
    Rui Guerreiro – SUPPORT
    Keymaster
    Post count: 25779

    Hi,

    Something strange in your WordPress menu management.

    Can you or we install the default theme Twenty 15 just so we can determine if it’s something wrong in your WordPress menu management.

    Besides the plugins, don’t you have any other cache mechanism? CDN?

    Thanks

    -Rui

    September 15, 2015 at 5:48 pm #213283
    dvdowns
    Member
    Post count: 19

    I just installed Twenty 15, happy for you guys to test it as long as none of my info (custom css/js,etc.) disappears on theme change. I don’t have any other type of cache plugin nor a CDN.

    September 15, 2015 at 5:50 pm #213285
    David Martin – Support
    Moderator
    Post count: 20834

    Hey,

    What custom JS did you do, did you edit the core theme files?

    Cheers,
    David.

    September 15, 2015 at 5:52 pm #213287
    dvdowns
    Member
    Post count: 19

    No, I haven’t changed anything JS nor core files, I meant the Theme Options > Custom CSS/JS, custom settings inside the theme. Wasn’t sure if that would persist if other themes are activated and then return to Atelier.

    September 15, 2015 at 6:06 pm #213293
    Rui Guerreiro – SUPPORT
    Keymaster
    Post count: 25779

    With the Twenty 15 I changed menus and it’s working fine.
    Will to forward to our head developer to see if he has any ideas about this issue.

    -Rui

    September 15, 2015 at 7:07 pm #213319
    dvdowns
    Member
    Post count: 19

    Thanks for all your help and support. I’m sure we’ll get it figured out soon.

    September 16, 2015 at 8:29 am #213403
    Mohammad – SUPPORT
    Moderator
    Post count: 27441

    Hi,
    Thanks for your patience. Let us wait for our head developer reply.
    Mohammad

    September 16, 2015 at 8:13 pm #213852
    Swift Ideas – Ed
    Keymaster
    Post count: 15264

    Hi there,

    The issue is that you have set the Meta Options > Page Header > Page Menu to “Main Nav” https://www.dropbox.com/s/aide1sz0s73zfqo/Screenshot%202015-09-16%2020.13.07.png?dl=0

    This overrides the main and mobile menu. I’ve deselected this on that page and it works as expected now.

    – Ed

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