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New Landing › How can we help? › Atelier › Product slider & menu not showing on certain product pages
- This topic has 12 replies, 3 voices, and was last updated 8 years by
David Martin – Support.
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Posted in: Atelier
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September 9, 2015 at 8:42 pm #211834
Certain products on our site have a nonfunctional slider (thumbnails are shown one image after the other vertically) and also the entire menu including the logo is missing from these product pages.
Also having some problems with ajax add-to cart not working properly.
September 10, 2015 at 5:31 pm #212097Hi,
Can you provide us the url of your site?
Probably will be necessary admin access to check your settings.-Rui
September 11, 2015 at 11:04 pm #212443This reply has been marked as private.September 14, 2015 at 4:29 pm #212859Hi,
Can you show us a specific product where you are trying to implement this?
Can you confirm the steps for us to recreate this:
1) Insert page builder “Products” asset within a single product content area?
Thanks,
DavidOctober 6, 2015 at 8:53 pm #218921Hi David,
My apologies for the late response. Yes to recreate the issue just try to insert the page builder Products asset into any single product content area. The result will be that the header disappears from the page and the product images slider also malfunctions (images are shown one at a time vertically).
Let me know what you find.
Thanks
October 6, 2015 at 10:01 pm #218923Hi,
I tried to do it in the product below but the header and product slider displayed fine.
https://www.dropbox.com/s/audlq4g3u140o4j/Screenshot%202015-10-06%2022.02.43.png?dl=0Can you try to clear the browser cache and test again?
-Rui
October 6, 2015 at 10:14 pm #218926Hi Rui,
Please check product ID 15235 where we have recreated the issue for your reference.
I am not sure why it works on the listing you showed, but malfunctions on others.
Thanks
October 6, 2015 at 10:25 pm #218927It seems to be something specific with that product ID.
I create this new product and works fine.
http://boostcase.com/wp-admin/post.php?post=16953&action=editCreate again that 15235 product using this latest one I created.
-Rui
October 6, 2015 at 10:34 pm #218929I think it may depend on the settings of the product. For example if it is variable with multiple variations and has multiple product images. I tried duplicating the product and had the same issues. This same issue also affects the majority of our product ID’s not just the one showed to you.
October 6, 2015 at 10:39 pm #218931I have just created two variations in your test product and this caused the issue to reappear. You can check it. So it seems to be an issue with adding variations.
October 7, 2015 at 6:03 pm #219214Hi,
I am looking at this product http://boostcase.com/shop/boostcase-leatherluxe-ip5s/ and others and everything looks to working?
Do you have any direct links to any products that contain an error? Can you also clear out your browser cache?
Cheers,
David.October 8, 2015 at 3:51 am #219275Hi David,
Yes that product is now displaying correctly because we already removed the product asset so that customers would see the listing properly again.
The test product that your team created however is still there and you can see the issue in that listing. The product ID 16953 and it is a draft listing so only visible when you log in to the account.
Thanks
October 9, 2015 at 10:33 am #219628Hi,
Perfect, I see that now. http://boostcase.com/?post_type=product&p=16953.
I think this is directly related to the plugin: YITH WooCommerce Color and Label Variations Premium.
1) Please update the plugin and then test that product page again
2) If 1) does not resolve this, please disable the plugin and re-test the page. If that resolved it, please add the plugin zip file here for us to further test this.
Cheers,
David -
Posted in: Atelier
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