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  Posted in: Dante
• September 5, 2015 at 10:32 pm #210614
  camind

  Member

  Post count: 228

  hi guys,

  I dont really know how the email share button is supposed to work but right now it does the following things.

  When pressed in chrome it does absolutely nothing. No box shows up, no error message…just nothing.

  when pressed in internet explorer a box pops up and says ” could not perform this operation because the default mail client is not properly installed.

  First question, is this normal?

  And second question, if this is normal, is there any way we can send it directly to gmail? or any other email service so people don’t think the button is broken?

  Thanks

  September 7, 2015 at 11:43 am #210844
  Rui Guerreiro – SUPPORT

  Keymaster

  Post count: 25779

  Hi,

  Where do you have that button? can’t find it.
  It’s using the mailto function and that only works if there is email client installed on the computer of the website visitor.

  -Rui

  September 7, 2015 at 8:48 pm #211070
  camind

  Member

  Post count: 228

  RUI,

  yes that’s the button i am talking about. Any alternative to use maybe gmail client to open up when that button is pressed without adding to much code?

  Because in chrome if the mail client isn’t installed on the computer nothing happens when the button is pressed. not even a message pop up. So people i would suspect will think its broken. I don’t know of to many people using local email clients anymore which would make a lot of people confused.

  Thanks for all your help.

  September 8, 2015 at 10:01 am #211190
  Rui Guerreiro – SUPPORT

  Keymaster

  Post count: 25779

  That’s the way it works the mailto function. That function is interpreted fists by the browser then it’s interpreted and processed by the operating system, nothing we can control if doesn’t exist one email client installed in the computer.

  It will open the client email that the is set on the computer, so if the user has a gmail app has is email client it should open.

  -Rui

  September 8, 2015 at 1:00 pm #211286
  camind

  Member

  Post count: 228

  Rui,

  ok, do you know why nothing pops up when in chrome then?

  Thanks

  September 8, 2015 at 1:05 pm #211288
  Rui Guerreiro – SUPPORT

  Keymaster

  Post count: 25779

  This can have different behaviours due to the browser settings
  Paste the link below in Chrome

  chrome://settings/handlers

  https://www.dropbox.com/s/x09ga97q16i08zo/Screenshot%202015-09-08%2013.03.56.png?dl=0

  It works fine on my chrome
  https://www.dropbox.com/s/395uzujq5nqwwcy/Screenshot%202015-09-08%2013.06.07.png?dl=0

  -Rui

  September 9, 2015 at 11:27 pm #211848
  camind

  Member

  Post count: 228

  Rui,

  That makes sense.

  Thank you so much 🙂

  September 10, 2015 at 8:20 am #211894
  Mohammad – SUPPORT

  Moderator

  Post count: 27441

  Hi,
  Great thanks to Rui.
  Mohammad

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  Posted in: Dante