New Landing › How can we help? › Atelier › Image size sudden change (after atelier udpate)

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    Posted in: Atelier
  • September 1, 2015 at 9:17 pm #209362
    hansulrik
    Member
    Post count: 69

    Hi,

    I’ve just downloaded the atelier update, and suddenly the when swithing between pictures here:
    http://housepiedmont.com/rodtnes/product/falda-navy/

    picture #2 is not resized correctly. This goes for all the product images.

    Thanx for the help.

    September 1, 2015 at 9:48 pm #209375
    hansulrik
    Member
    Post count: 69

    btw password for front end 123qwe

    September 2, 2015 at 2:48 pm #209758
    hansulrik
    Member
    Post count: 69

    Did you manage to find a solution for this issue? Thanks.

    September 2, 2015 at 3:02 pm #209771
    Kyle – SUPPORT
    Moderator
    Post count: 35880

    Hi

    Go to your woocommerce settings and check what you have used for the product image, looks like you have the dimensions set to portrait

    – Kyle

    September 2, 2015 at 3:20 pm #209796
    hansulrik
    Member
    Post count: 69

    Is that under woocommerce -> settings ? I can’t find that option.
    What is strange is that I have not done any changes, and it was ok until the recent update I took. Also the first image is correct, while the rest of the images (when pressing the right arrow) are wrong. And this goes for all the products.

    September 2, 2015 at 3:24 pm #209803
    Kyle – SUPPORT
    Moderator
    Post count: 35880

    It’s under WooCommerce > Settings > Products > Display

    That’s because the first image uses the normal size of the image, the gallery images are resized with the woocommerce settings

    If anythings changed it’s been done on their part not ours, as we haven’t changed any of that functionality

    – Kyle

    September 2, 2015 at 3:36 pm #209820
    hansulrik
    Member
    Post count: 69
    This reply has been marked as private.
    September 2, 2015 at 3:42 pm #209824
    Kyle – SUPPORT
    Moderator
    Post count: 35880

    Yes but we have portrait images, you have landscape images

    – Kyle

    September 2, 2015 at 5:15 pm #209863
    hansulrik
    Member
    Post count: 69
    This reply has been marked as private.
    September 2, 2015 at 6:11 pm #209877
    hansulrik
    Member
    Post count: 69
    This reply has been marked as private.
    September 2, 2015 at 6:22 pm #209882
    Kyle – SUPPORT
    Moderator
    Post count: 35880

    Please change the woocommerce settings for the single product to 800×600, I guarantee it will work. You just need to listen to me 🙂

    – Kyle

    September 2, 2015 at 7:16 pm #209904
    hansulrik
    Member
    Post count: 69
    This reply has been marked as private.
    September 2, 2015 at 7:58 pm #209912
    hansulrik
    Member
    Post count: 69
    This reply has been marked as private.
    September 3, 2015 at 7:52 am #210009
    Kyle – SUPPORT
    Moderator
    Post count: 35880

    Told you 🙂

    – Kyle

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