New Landing › How can we help? › Themeforest Theme Support › Dante › My color customizer isn\'t working. It takes me to a page that says fatal error.

Viewing 7 posts - 1 through 7 (of 7 total)
  • Back to forum
    Posted in: Dante
  • September 1, 2015 at 4:51 am #208986
    quovadis
    Member
    Post count: 2

    Whenever i attempt to log onto the color customization page it sends me a fatal error message. Can you help me please?

    September 1, 2015 at 8:52 am #209018
    Mohammad – SUPPORT
    Moderator
    Post count: 27441

    Hi,
    Please provide me correct admin login detail to check and resolve the issue.
    Thanks
    Mohammad

    September 1, 2015 at 11:26 pm #209397
    quovadis
    Member
    Post count: 2

    Quovadis is admin
    Qm3271980 is log in

    September 2, 2015 at 8:52 am #209509
    Mohammad – SUPPORT
    Moderator
    Post count: 27441

    Hi,
    I still cant log into your website.
    Thanks
    Mohammad

    September 2, 2015 at 3:43 pm #209825
    quovadis
    Member
    Post count: 2

    Sir, are you attempting to login into myhopecity.net, a Dante theme?

    My login name is: Quovadis
    My password is Qm3271980

    The information that i have given to you is indeed correct.

    I look forward to hearing back from you.

    This is what i am receiving when i attempt to go to the color customization page.

    Fatal error: Call to undefined function get_current_screen() in /home/content/p3pnexwpnas06_data02/33/2386533/html/wp-content/plugins/the-events-calendar/src/Tribe/Query.php on line 302

    It is critical that I get this issue resolved as soon as possible.Thank you

    September 2, 2015 at 3:52 pm #209828
    Mohammad – SUPPORT
    Moderator
    Post count: 27441

    Hi,
    Our theme is perfect. Please deactivate the The Events Calendar that is cause to this issue.
    Thanks
    Mohammad

    September 2, 2015 at 4:00 pm #209832
    David Martin – Support
    Moderator
    Post count: 20834

    Hi,

    This error looks to be related to the plugin you have called Tribe Events Calendar.

    Your site link now works fine for me, I do not get the error message.

    Have you reported this error to the plugin developers? https://theeventscalendar.com/support/forums/

    Thanks,
    David.

  • Back to forum
    Posted in: Dante
Viewing 7 posts - 1 through 7 (of 7 total)

You must be logged in and have valid license to reply to this topic.

License required for one of the following items
Login and Registration Log in · Register