New Landing › How can we help? › Cardinal › Swift Framework doesn't work anymore after last update

Viewing 11 posts - 1 through 11 (of 11 total)
  • Back to forum
    Posted in: Cardinal
  • August 21, 2015 at 8:37 am #206062
    sopmarteau
    Member
    Post count: 22

    Hello,

    I have updates your Cardinal theme to 2.22 and wordpress to 4.3. However, the swift framework doesn’t work anymore. When I try to change some text for example, the window open but when I click on save, nothing happening. The window stays open and I can’t even cancel… Could you help me please, I have to work on the site today…

    PS: I’m using a child theme

    Thanks in advance.
    Sophie

    August 21, 2015 at 8:44 am #206064
    sopmarteau
    Member
    Post count: 22

    I meant the Swift page builder doesn’t work…

    August 21, 2015 at 2:41 pm #206212
    Rui Guerreiro – SUPPORT
    Keymaster
    Post count: 25779

    Hi,

    Can you clear the browser cache and try again?
    I disabled all plugins and turned them on again, and it seems to work fine now.

    -Rui

    August 21, 2015 at 3:17 pm #206240
    sopmarteau
    Member
    Post count: 22

    Hello Guerreiro,

    thank you very much, yes it’s working now. So weird… I don’t understand how turning off and then turning on plugins could fix the problem… Did you turn them on one by one or all at once?

    Have a nice day!
    Sophie.

    August 21, 2015 at 3:20 pm #206241
    Rui Guerreiro – SUPPORT
    Keymaster
    Post count: 25779

    Yes, I turned them off all at once.
    I also don’t understand, sometimes things like this happen.

    Let’s us know if you face this problem again.

    -Rui

    August 21, 2015 at 3:21 pm #206242
    sopmarteau
    Member
    Post count: 22

    Thank you very much anyway 🙂

    August 21, 2015 at 3:21 pm #206244
    Rui Guerreiro – SUPPORT
    Keymaster
    Post count: 25779

    No problem.
    -Rui

    August 22, 2015 at 1:29 am #206406
    Raquel Wilson
    Member
    Post count: 26

    I’m having a similar problem. I upgraded Cardinal to 2.22 on WP 4.3 and now Swift Page Builder doesn’t work. When I go to a page, I click on the SPB button but the SPB elements do not load. There is only the WP editor. I’ve tried turning off all plugins and clearing the cache but the problem was not fixed.

    August 22, 2015 at 10:07 am #206422
    David Martin – Support
    Moderator
    Post count: 20834

    Hi Raquel Wilson,

    Are you using the “Text” tab in the WP editor? Please switch to “Visual” tab then use the Page Builder.

    If that does not help you, please privately add a WP login for us.

    Thanks.

    August 22, 2015 at 11:18 am #206430
    Raquel Wilson
    Member
    Post count: 26

    I was using both the text and visual editor and still could not use the SPB. I eventually went into the “Themes” section, switched to the 2015 theme, then back to the Cardinal child theme and the error went away.

    August 24, 2015 at 11:10 am #206675
    David Martin – Support
    Moderator
    Post count: 20834

    Thanks Raquel, we are aware of this and will amend it for the future update.

    – David.

  • Back to forum
    Posted in: Cardinal
Viewing 11 posts - 1 through 11 (of 11 total)

You must be logged in and have valid license to reply to this topic.

License required for one of the following items
Login and Registration Log in · Register