New Landing › How can we help? › Cardinal › Issue with Fullscreen Video Text Button

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    Posted in: Cardinal
  • August 21, 2015 at 12:57 am #206010
    Msmith
    Member
    Post count: 41

    Hello!

    I have a small issue with the fullscreen text video button. Here’s what’s going on: Once you close out the video, you’re brought back to the site and everything seems fine. But if you navigate to another page and click the back button on your browser, the audio from the video just starts and you can’t turn it off. This has happened to me on Google Chrome & Android browsers. I haven’t been able to test ioS or Safari.

    Is this happening because I don’t have headers active on the site?

    Thanks for your help!

    August 21, 2015 at 4:18 pm #206298
    Rui Guerreiro – SUPPORT
    Keymaster
    Post count: 25779

    Hi,

    Couldn’t replicate that on Chrome.
    Can you try to clear the browser cache and try in other browsers?

    Thanks

    -Rui

    August 21, 2015 at 5:14 pm #206331
    Msmith
    Member
    Post count: 41

    Hey, thanks for responding!

    I cleared the cache on my Windows Chrome and this event still occurs. I also tried it on internet explorer on Window s and the same thing happened there. It did not happen on Safari or Chrome on a Mac, nor did it happen on an iPhone iOS 5s.

    August 24, 2015 at 10:52 am #206664
    Rui Guerreiro – SUPPORT
    Keymaster
    Post count: 25779

    Can you provide us admin access to have a look?
    Thanks

    -Rui

    August 24, 2015 at 1:51 pm #206742
    Msmith
    Member
    Post count: 41
    This reply has been marked as private.
    August 25, 2015 at 11:08 am #207137
    Rui Guerreiro – SUPPORT
    Keymaster
    Post count: 25779

    Hi,

    It seems to be ok, couldn’t replicate the situation you described.

    -Rui

    August 25, 2015 at 1:16 pm #207231
    Msmith
    Member
    Post count: 41

    Ok, Thanks!

    August 25, 2015 at 1:58 pm #207271
    Mohammad – SUPPORT
    Moderator
    Post count: 27441

    Hi,
    Great thanks to Rui.
    Mohammad

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