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  Posted in: Joyn
• August 12, 2015 at 11:06 am #203121
  marcogubaira

  Member

  Post count: 15

  Hi there, I had an issue when updating the last version 1.51 of your framework. Suddenly I get the white screen of death, Instantly deleted the plugin, everything okay again (except my website was a big mass of codelines), so I tried to reinstall the plugin from Apearence / install plugins, and it downloaded the 1.42 version. With that the website is running, but with too much glitches.

  I noticed you updated the plugin and the theme several times since wp4.2.4 so its obviously something went wrong and you’re trying to fix it, but i need to know when we would have an stable version of the theme/plugin, I can’t afford to have my website like this longer.

  By the way, when I check plugins, there is no “update” link on swift framework, but viewing details, there is a button to update it, tried, did nothing.

  Thank you for your time.

  August 12, 2015 at 11:33 am #203131
  Rui Guerreiro – SUPPORT

  Keymaster

  Post count: 25779

  Hi,

  Can you provide us admin access and also ftp access just in case everything goes white.

  We are not trying to fix any major problem in the Framework, we are constantly developing new features and correcting any issue that appears.

  -Rui

  August 12, 2015 at 11:49 am #203135
  marcogubaira

  Member

  Post count: 15

  This reply has been marked as private.
  August 14, 2015 at 10:54 am #204015
  Mohammad – SUPPORT

  Moderator

  Post count: 27441

  Hi,
  My colleague will assist you shortly.
  Thanks
  Mohammad

  August 18, 2015 at 9:47 am #204863
  marcogubaira

  Member

  Post count: 15

  Hi,
  What do you understand by shortly?
  Thanks

  August 18, 2015 at 9:48 am #204865
  Mohammad – SUPPORT

  Moderator

  Post count: 27441

  Hi,
  I mean to very soon.
  Thanks
  Mohammad

  October 8, 2015 at 5:44 pm #219521
  marcogubaira

  Member

  Post count: 15

  Hi,
  I guess almost two month its time enough. I “solved” some of the problems with temporary fixes, and learned to live with some of the glitches but now is getting worst than ever. Suddenly some sliders are not working, get stucked on the 1st slide. The mobile menu is not working either, but it’s funny, cause if I resize the window on my laptot until get the “mobile responsive interface” menu works, but in a real smarthphone or iphone is not working.

  I hope to hear of you more than “very soon”, i really liked your theme.

  Thanks

  October 8, 2015 at 5:50 pm #219524
  Rui Guerreiro – SUPPORT

  Keymaster

  Post count: 25779

  Hi,

  Apologize for the delay, it looks this topic was assigned to me while I was on a vacation period in August and somehow wasn’t notified about it.

  Tried to login but the credentials didn’t worked. Can you check so I can login?

  Thanks

  -Rui

  October 8, 2015 at 6:09 pm #219531
  marcogubaira

  Member

  Post count: 15

  This reply has been marked as private.
  October 9, 2015 at 11:05 am #219640
  Rui Guerreiro – SUPPORT

  Keymaster

  Post count: 25779

  Hi,

  Thanks. Not sure what could have caused that situation in the mobile menu, difficult to figure out now. If it happens again let us know so we can determine the cause.

  I update the Revolution slider and now it seems ok.

  Check if it’s ok.

  -Rui

  October 13, 2015 at 7:06 pm #220592
  marcogubaira

  Member

  Post count: 15

  This reply has been marked as private.
  October 13, 2015 at 7:17 pm #220595
  Rui Guerreiro – SUPPORT

  Keymaster

  Post count: 25779

  No problem. Glad it’s sorted.

  -Rui

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  Posted in: Joyn