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  Posted in: Cardinal
• August 12, 2015 at 10:17 am #203076
  hamlik2002

  Member

  Post count: 93

  Hi,after the last theme update the gallery photos in the product page does not show. The main image shows just fine, but the others don’t…

  1. I disabled all plugins and tried… no change
  2. removed all cache from browser and wp cache
  3. removed the photos and tried adding them again
  4. added a new product from scratch…

  This happened right after update… in fact my other browser with the old cache had this functionality just fine until I deleted the cache from the browser…

  https://biojouvance.com/shop/bio-speciality/coq10-oxygenating-cream-spc-875-r/

  thanks

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  August 12, 2015 at 10:24 am #203083
  hamlik2002

  Member

  Post count: 93

  This reply has been marked as private.
  August 12, 2015 at 3:17 pm #203282
  Kyle – SUPPORT

  Moderator

  Post count: 35880

  Hi

  Have you updated woocommerce and the theme?

  – Kyle

  August 12, 2015 at 9:09 pm #203430
  hamlik2002

  Member

  Post count: 93

  Yes, and yes 🙂
  No change…

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  August 14, 2015 at 1:48 pm #204106
  David Martin – Support

  Moderator

  Post count: 20834

  Can you post a WP login so we can take a closer look?

  – David.

  August 14, 2015 at 5:02 pm #204183
  Sluggo57

  Member

  Post count: 12

  I have the exact same problem. Any solution to this yet?

  August 14, 2015 at 5:50 pm #204202
  David Martin – Support

  Moderator

  Post count: 20834

  Hi @Sluggo57,

  Can you add your purchase code to your profile so we can verify you as a customer and provide support?

  I will move your query to a new thread then so you can privately share your site details.

  Thanks,
  David.

  August 14, 2015 at 8:20 pm #204231
  hamlik2002

  Member

  Post count: 93

  I have submitted my login as private post already…

  August 15, 2015 at 12:36 pm #204282
  Sluggo57

  Member

  Post count: 12

  This reply has been marked as private.
  August 17, 2015 at 10:48 am #204490
  David Martin – Support

  Moderator

  Post count: 20834

  This reply has been marked as private.
  August 17, 2015 at 7:02 pm #204695
  hamlik2002

  Member

  Post count: 93

  Hi,after the last theme update the gallery photos in the product page does not show. The main image shows just fine, but the others don’t…

  1. I disabled all plugins and tried… no change
  2. removed all cache from browser and wp cache
  3. removed the photos and tried adding them again
  4. added a new product from scratch…

  This happened right after update… in fact my other browser with the old cache had this functionality just fine until I deleted the cache from the browser…

  https://biojouvance.com/shop/bio-speciality/coq10-oxygenating-cream-spc-875-r/

  thanks

  Attachments:

  You must be logged in to view attached files.
  August 17, 2015 at 7:04 pm #204700
  David Martin – Support

  Moderator

  Post count: 20834

  Hi @hamlik2002,

  1) Is your WooCommerce plugin up to date also?

  2) If you are using a child theme, have you updated those files with the new updated parent theme files?

  Thanks,
  David.

  August 17, 2015 at 7:16 pm #204704
  hamlik2002

  Member

  Post count: 93

  Yes, woocommerce is up to date.

  Child theme is version 1.0 and I don’t see any updates when I click on the plugin or check the update section.

  Thanks.

  August 18, 2015 at 10:47 am #204895
  David Martin – Support

  Moderator

  Post count: 20834

  Hi @hamlik2002,

  I will need to take a closer look at your site and admin area.

  Please privately add a WP login details for me.

  Thanks,
  David.

  August 18, 2015 at 10:56 am #204898
  Sluggo57

  Member

  Post count: 12

  This reply has been marked as private.
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  Posted in: Cardinal