New Landing How can we help? Atelier Mobile shop – Three views

Viewing 11 posts - 1 through 11 (of 11 total)
  • Posted in: Atelier
  • #202123
    serieux
    Member
    Post count: 112

    Hi there,

    With the mobile view of the shop, when you select the grid view (four boxs) nothing happens.

    How can we fix this issue?

    #202262
    Rui Guerreiro – SUPPORT
    Keymaster
    Post count: 25779

    Hi,

    Couldn’t replicated that issue in my server.
    Can you try to deactivate all plugins except Woocommerce and SwiftFramework?

    Also check this error below
    https://www.dropbox.com/s/7zcrbp1lmiiu9uf/Screenshot%202015-08-10%2008.57.58.png?dl=0

    -Rui

    #202266
    serieux
    Member
    Post count: 112

    I can’t get it to work – only on mobile.

    Please check on mobile.

    All plugins were disabled.

    Thanks

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    #202271
    Rui Guerreiro – SUPPORT
    Keymaster
    Post count: 25779

    I checked in mobile before replying earlier, it seems something with the cdn.

    That error in the console that I show you can cause abnormal situations like this.

    Try to purge the CDN.

    -Rui

    #202297
    serieux
    Member
    Post count: 112

    CDN has been purged.

    It works on the desktop but does not work on mobile.

    Any other suggestions ?

    #202342
    serieux
    Member
    Post count: 112

    CDN has also been disabled, and its still doesnt work.

    Thanks

    #202710
    Rui Guerreiro – SUPPORT
    Keymaster
    Post count: 25779

    Definitely you should look at this error, since I can’t replicate that situation in my server with Atelier 1.65 and SwiftFramework 1.51

    https://www.dropbox.com/s/n1c58yzwebz8xx0/Screenshot%202015-08-11%2011.14.46.png?dl=0

    -Rui

    #209964
    serieux
    Member
    Post count: 112

    Hi,

    Can we process this issue with the developer?

    I’m not sure how to fix this issue.

    Thanks

    #210240
    David Martin – Support
    Moderator
    Post count: 20834

    Hey,

    Just tried logging in with the details, they do not work. Can you check and update them, we will then get this resolved for you.

    Thanks,
    David.

    #210281
    serieux
    Member
    Post count: 112
    This reply has been marked as private.
    #210487
    David Martin – Support
    Moderator
    Post count: 20834

    Hi,

    Your shop page filters work great for me, iPhone Chrome & iPhone Safari. Can you clear your Chrome app cache?

    – David.

Viewing 11 posts - 1 through 11 (of 11 total)

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