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  Posted in: Neighborhood
• August 4, 2015 at 11:35 pm #200800
  markmuz

  Member

  Post count: 94

  Hi Guys,

  Had this theme for ages has been great until today…customers were saying it wouldn’t allow them to select international shipping and I knew it had been a while since i updated Woo commerce and the theme so I updated both and now it only loading 1 product in my shop but I have loads and even the screen says “15 products” (see screenshot) and all the data is still in WordPress (phew) so I have no idea whats going on here. Would be hugely grateful for your help because its completely broken and none of my customers can use the website. As a small business only selling online this is utterly crippling I would be grateful for swift help please!

  Cheers

  mark

  Attachments:

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  August 5, 2015 at 8:47 am #200839
  Kyle – SUPPORT

  Moderator

  Post count: 35880

  Hi

  Can you remove the pluscaptcha plugin, I think it’s causing a conflict

  – Kyle

  August 5, 2015 at 9:00 am #200842
  markmuz

  Member

  Post count: 94

  Hi Kyle thanks for getting back to me. I’ve just deactivated the plus capcha plugin as requested but this doesn’t seem to have fixed the issue. You have my admin login details so feel free to deactivate any plugin you like if that helps! Thanks for your time!

  August 5, 2015 at 9:53 am #200853
  Mohammad – SUPPORT

  Moderator

  Post count: 27441

  Hi,
  It seems wordpress memory issue. Methods for increasing the amount of memory a PHP script may consume

  1. If you have access to your install and are running a version of WordPress earlier than 3.0, try the plugin
  http://wordpress.org/extend/plugins/memory-bump/ as this is the easiest way to increase your RAM for WordPress.

  2. If you have access to your PHP.ini file, change the line in PHP.ini
  If your line shows 32M try 64M. If your line shows 64M try 128M
  memory_limit = 64M ; Maximum amount of memory a script may consume (32MB)

  3. If you don’t have access to PHP.ini try adding this to an .htaccess file:
  php_value memory_limit 64M

  4. Try adding this line to your wp-config.php file:
  Increasing memory allocated to PHP
  define(‘WP_MEMORY_LIMIT’, ’96M’);

  5. Talk to your host.

  Thanks
  Mohammad

  August 5, 2015 at 1:37 pm #200968
  markmuz

  Member

  Post count: 94

  Hi Mohammed,

  i contacted my host and they have looked into the memory and also at the database and its not a problem at this end. They removed the template and all is loading fine with products being pulled through (see attached screenshots). Below is there response. I would be grateful for your further assistance…

  Please note that there is some issue with the theme ‘neighborhood’. Currently we have backed the theme as ‘neighborhood_bak’ and that has resolved the issue.

  Also, please be informed that there is no memory issue and memory limit is all set fine. The memory_limit in php.ini and wp-config.php is ‘768M’ .

  —–
  define(‘WP_MEMORY_LIMIT’, ‘768M’ );
  memory_limit = 768M
  —–

  We have also checked the database ‘thelevel_store’ and could see that it is all fine.

  Attachments:

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  August 5, 2015 at 2:11 pm #200984
  David Martin – Support

  Moderator

  Post count: 20834

  Hi,

  Couple of queries whislt we look into this:

  1) Could you update your actual WP version also
  2) Update any WooCommerce related plugins

  In your wp-config.php can you turn on the dubug whilst we investigate?

  Change this define( 'WP_DEBUG', false ); to this: define( 'WP_DEBUG', true );

  Thanks,
  David.

  August 5, 2015 at 2:19 pm #200992
  markmuz

  Member

  Post count: 94

  Thanks for this,

  I have just updated WP to 4.2.4

  sorry I have no idea how to do this…so would really appreciate your help!…
  ”
  In your wp-config.php can you turn on the dubug whilst we investigate?

  Change this define( ‘WP_DEBUG’, false ); to this: define( ‘WP_DEBUG’, true );”

  August 5, 2015 at 2:46 pm #201006
  David Martin – Support

  Moderator

  Post count: 20834

  Sure, please privately add your FTP details.

  Thanks,
  David.

  August 5, 2015 at 2:49 pm #201007
  markmuz

  Member

  Post count: 94

  This reply has been marked as private.
  August 5, 2015 at 3:11 pm #201019
  David Martin – Support

  Moderator

  Post count: 20834

  Hi,

  I have run through and updated three required plugins:

  1) Breadcrumb NavXT
  2) Contact Form7
  3) YITH Wishlist

  This looks to have added your products back: http://www.thelevelcollective.com/shop/

  You to perform some routine maintenance in your site, remove old theme folders neighborhood_orig and neighborhood-child, check this are not the current version.

  Please update all other plugins.

  – David.

  August 5, 2015 at 3:22 pm #201027
  markmuz

  Member

  Post count: 94

  Legend! thank you so much for sorting that! Made my day!

  …ok how do I know whether they are the current version or not? (sorry bit of a noob when it comes to tech stuff – I do design / project mgt not tech)

  Thanks again

  August 5, 2015 at 3:29 pm #201034
  David Martin – Support

  Moderator

  Post count: 20834

  No problem, open the style.css file and at the top will be a version: number.

  Cheers,
  David.

  August 5, 2015 at 3:32 pm #201037
  markmuz

  Member

  Post count: 94

  Great thank you!

  August 5, 2015 at 3:33 pm #201038
  David Martin – Support

  Moderator

  Post count: 20834

  Happy to help you!

  – David.

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  Posted in: Neighborhood