New Landing How can we help? Themeforest Theme Support Dante Lightbox not loading

Viewing 15 posts - 1 through 15 (of 58 total)
  • Posted in: Dante
  • #199022
    ahmadabugosh
    Member
    Post count: 8

    Hi,

    I was unable to get the lightbox working (even though I made sure it was activated on in the theme options and the check box was ticked under the gallery I chose).

    It worked temporarily for the url I sent above, but then after I updated the theme it stopped working and I can’t figure out why.

    Thanks,
    Ahmad

    #199027
    Rui Guerreiro – SUPPORT
    Keymaster
    Post count: 25779

    Hi,

    You have an error in that page that could be breaking several things.
    It’s says that google maps was included several times.

    Not sure if you have any google maps plugin. Try to disable all plugins to discard any potential plugin conflict.

    -Rui

    #199252
    ahmadabugosh
    Member
    Post count: 8

    Hi Rui,

    I tried disabling all plugins and the same problem still persists.

    Is there anything else I can try?

    Thanks

    #199278
    Mohammad – SUPPORT
    Moderator
    Post count: 27441

    Hi,
    Please provide me wordpress admin login detail to check and resolve the issue.
    Thanks
    Mohammad

    #199299
    ahmadabugosh
    Member
    Post count: 8
    This reply has been marked as private.
    #199566
    Mohammad – SUPPORT
    Moderator
    Post count: 27441

    Hi,
    I have resolved the issue so please check it now.
    Thanks
    Mohammad

    #199603
    fionalu
    Member
    Post count: 45

    Hi Mohammad,

    I have experienced the same issue here, may I ask how you solved it?

    Here’s my site: http://cbwp.bitnamiapp.com/wordpress/mens-heart-rate-short-sleeve-en/

    #199618
    Mohammad – SUPPORT
    Moderator
    Post count: 27441

    Hi,
    Please open to edit gallery.php file at /dante/swift-framework/page-builder/builder-shortcodes:- (edited)
    $main_slider .= "<li><a href='{$image['url']}' class='view' rel='gallery-{$gallery_id}'><img src='{$image['url']}' width='{$image['width']}' height='{$image['height']}' alt='{$image['alt']}' /></a>";
    Changed with:-

    $main_slider .= "<li><a href='{$image['url']}' class='view' data-rel='ilightbox[gallery-{$gallery_id}]'><img src='{$image['url']}' width='{$image['width']}' height='{$image['height']}' alt='{$image['alt']}' /></a>";

    Thanks
    Mohammad

    #200389
    fionalu
    Member
    Post count: 45

    Dear Mohammad,

    Solved perfectly, thank you so much!

    Fiona

    #200413
    Mohammad – SUPPORT
    Moderator
    Post count: 27441

    Hi,
    You most welcome.
    Thanks
    Mohammad

    #204352
    ahmadabugosh
    Member
    Post count: 8

    Hi Mohammad,

    I updated the theme and tried to redo these changes, but it stopped working.

    Any advise on how to get it working again?

    Thanks,
    Ahmad

    #204402
    Mohammad – SUPPORT
    Moderator
    Post count: 27441

    Hi,
    It seems any plugin conflict so please deactivate all plugins to see if this resolves the problem. If this works, re-activate the plugins one by one until you find the problematic plugin(s).

    Thanks 🙂
    With Best Regards
    Mohammad

    #204430
    ahmadabugosh
    Member
    Post count: 8
    This reply has been marked as private.
    #204458
    Rui Guerreiro – SUPPORT
    Keymaster
    Post count: 25779

    Hi,

    I just forward it to my colleague Mohammad so he can assist you.

    -Rui

    #204514
    Mohammad – SUPPORT
    Moderator
    Post count: 27441

    Hi,
    I have resolved the issue so please check it now.
    Thanks
    Mohammad

Viewing 15 posts - 1 through 15 (of 58 total)

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