New Landing › How can we help? › Atelier › black footer 'sticking' on mobile and web

Viewing 15 posts - 1 through 15 (of 16 total)
1 2
  • Back to forum
    Posted in: Atelier
  • July 29, 2015 at 8:00 am #198793
    dm13
    Member
    Post count: 248

    hi guys.. minor hiccup hits my site every 4th or 8th reload of the page i’m working on — the footer at the bottom ‘sticks’ and ends up in the middle of the page, splitting the content basically in half.. it actually overlays the content and has some transparency to it like a second layer — its usually sorted itself out and gone back to where it should be if i refresh the page a few times.

    on mobile tonight though.. it stuck and wont show me any of the content except for the very first image on the page. Very odd. I just updated to the latest version of theme today.

    July 29, 2015 at 10:51 am #198895
    Kyle – SUPPORT
    Moderator
    Post count: 35880

    Hi

    I’m not able to replicate this issue, refreshed many times. However I do see that your footer is full width, that may be the problem.

    Can you please provide me with a login

    – Kyle

    July 30, 2015 at 12:25 am #199172
    dm13
    Member
    Post count: 248
    This reply has been marked as private.
    July 30, 2015 at 11:54 am #199292
    Rui Guerreiro – SUPPORT
    Keymaster
    Post count: 25779

    Hi,

    Can you send us a screenshot of the issues?
    Do you have the 1.42 SwiftFramework version?

    -Rui

    July 30, 2015 at 4:21 pm #199413
    dm13
    Member
    Post count: 248

    using the newest version of Swift theme. And its not on the front page its when i go to a product category page.

    Attachments:
    You must be logged in to view attached files.
    July 30, 2015 at 4:34 pm #199418
    Rui Guerreiro – SUPPORT
    Keymaster
    Post count: 25779

    Still couldn’t replicate it

    The left image image it’s in Safari emulating the Iphone. On the right it’s chrome with a reduced window.
    https://www.dropbox.com/s/264t104rbl06d2p/Screenshot%202015-07-30%2016.31.49.png?dl=0

    Can you try to purge all the browser cache(desktop and in iPhone)? can you also get another test in a iPhone that never visited your site?

    -Rui

    July 30, 2015 at 4:40 pm #199426
    dm13
    Member
    Post count: 248

    i have tested that page on my old iPhone 4 which i have never visited my site with. i will have a friend test it tonight on his iPhone.. and i will clear all cache (once i google how 😉 ) and see if that works.. so far its working on the iPhone 4 with no issues. Thanks.

    July 30, 2015 at 4:59 pm #199434
    Rui Guerreiro – SUPPORT
    Keymaster
    Post count: 25779

    Ok. Let us know.
    Definitely seems cache since I’m seeing fine.

    -Rui

    July 30, 2015 at 5:05 pm #199439
    dm13
    Member
    Post count: 248

    nope. cleared cache, cookies and browser history on my iPhone 6 and went back into the signature collection page (same page) and still have the footer ‘stuck’ halfway over the page.. cant see any of the products.. it isnt sticking on my old iPhone 4.. i will have to have my friend test it tonight and get back to you tomorrow about this. thanks.

    July 30, 2015 at 6:52 pm #199478
    Rui Guerreiro – SUPPORT
    Keymaster
    Post count: 25779

    ok. Let us know then.
    Will also try in another device.

    -Rui

    August 4, 2015 at 4:13 am #200399
    dm13
    Member
    Post count: 248

    hi guys, seems to be sort of resolved.. what i mean by that is it ‘stuck’ again last night when i was working on the site and looked at it on mobile, but then an hour later i went back to the same page (signature products) and it stuck, then unstuck just like ‘that’ (snap fingers). so not sure what’s up but if it pops up again and wont resolve i’ll start a new thread at that time.

    thx.

    August 4, 2015 at 8:01 am #200443
    Rui Guerreiro – SUPPORT
    Keymaster
    Post count: 25779

    Great. Let us know if necessary.
    -Rui

    August 6, 2015 at 4:01 am #201192
    dm13
    Member
    Post count: 248

    great. trying to mark this resolved but didnt quite work for me 🙂 consider it so

    August 6, 2015 at 4:23 am #201197
    Mohammad – SUPPORT
    Moderator
    Post count: 27441

    Hi,
    Its ok.
    Thanks
    Mohammad

    August 30, 2015 at 8:42 am #208696
    dm13
    Member
    Post count: 248

    resolved

  • Back to forum
    Posted in: Atelier
Viewing 15 posts - 1 through 15 (of 16 total)
1 2

You must be logged in and have valid license to reply to this topic.

License required for one of the following items
Login and Registration Log in · Register