New Landing › How can we help? › Themeforest Theme Support › Neighborhood › Product image not showing

Viewing 15 posts - 1 through 15 (of 23 total)
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    Posted in: Neighborhood
  • September 4, 2013 at 2:13 am #19747
    stephen.sollar
    Member
    Post count: 14

    I am using 900px by 900px for all of my product photos & set as the “Featured Image”.

    I have set Woocommerce product dimensions several times to 500×500, 550,550, 600×600 and regenerated my thumbnails each time.

    Cleared the cache of the browser(safari,firefox,chrome), nginx cache, woocommerce cache, and restarted the webserver(nginx).

    The main product photo is still not showing.

    https://docs.google.com/file/d/0BxsTVbh7sCTfRXh4TnhLZkxfbjA/edit?usp=drivesdk

    September 4, 2013 at 2:17 am #19748
    stephen.sollar
    Member
    Post count: 14

    I also have disabled plugins and no luck.

    September 4, 2013 at 2:05 pm #19896
    Melanie – SUPPORT
    Member
    Post count: 11032

    Can you let us know your website URL please so we can check it out?
    We might also need your wp-admin login details, so to speed things up, could you also attach those please?

    September 4, 2013 at 2:30 pm #19904
    stephen.sollar
    Member
    Post count: 14

    I am using a local development environment running wordpress on ubuntu precise 64, on vagrant.

    Any ideas on how to get access to take a look?

    I will probably have to launch it in AWS and give you ssh access to the ami.

    September 5, 2013 at 5:35 pm #20109
    Melanie – SUPPORT
    Member
    Post count: 11032

    I’m afraid we cannot check a local installation :/

    September 8, 2013 at 12:12 am #20484
    stephen.sollar
    Member
    Post count: 14
    This reply has been marked as private.
    September 9, 2013 at 8:12 pm #20778
    Melanie – SUPPORT
    Member
    Post count: 11032

    Thanks for the site, appreciated!

    It could be this error:
    http://core.trac.wordpress.org/ticket/24994

    this is an error of the WordPress core files which hopefully will be fixed soon by the WP developers.

    In the meantime we can fix it manually by opening the file /wp-includes/js/jquery/jquery.js and deleting the line
    //@ sourceMappingURL=jquery-1.10.2.min.map
    completely.

    Cheers!

    September 10, 2013 at 12:41 am #20876
    stephen.sollar
    Member
    Post count: 14

    Hi Melanie,

    I removed that line from /wp-includes/js/jquery/jquery.js and cleared my browser cache and still I can not see the product photos.

    Any other ideas?

    September 10, 2013 at 11:17 am #20976
    Melanie – SUPPORT
    Member
    Post count: 11032

    I’ll ask the developer to check that out, thank you!

    September 11, 2013 at 9:55 am #21132
    Swift Ideas – Ed
    Keymaster
    Post count: 15264

    Are you able to update to the latest version of Neighborhood? I’ve got a feeling something may be broken in the theme files that you have, as we don’t have this issue here.

    – Ed

    September 12, 2013 at 2:15 am #21363
    stephen.sollar
    Member
    Post count: 14

    I updated to WordPress 3.6.1, updated to neighborhood v1.3.2, did ubuntu apt-get updates, cleared nginx cache, restarted nginx, cleared chrome,firefox,safari, no custom css, and still not showing product photos.

    The first time I used this theme to test I had no problems, and I don’t think there was any changes to my environment.

    Any ideas?

    September 12, 2013 at 2:52 am #21365
    stephen.sollar
    Member
    Post count: 14

    I activated the Twenty Thirteen theme and it shows the main product photo.

    So I tried adding this

    array( ‘post’, ‘page’, ‘movie’, ‘product’ ) to functions.php;

    add_theme_support( ‘post-thumbnails’, array( ‘post’, ‘page’, ‘movie’, ‘product’ ) );

    No luck.

    I removed it so it doesn’t interfere with testing.

    September 13, 2013 at 12:48 pm #21741
    Swift Ideas – Ed
    Keymaster
    Post count: 15264

    That change isn’t needed as the thumbnail is added via the WooCommerce files. I can’t think of why this would be giving you an issue, as we are running the latest versions here and they show fine.

    As you said, they showed fine when you first tested, so can you check with your host to see if anything has changed/anything in the logs?

    – Ed

    September 14, 2013 at 3:13 am #21844
    stephen.sollar
    Member
    Post count: 14

    Hi Ed,

    I am using Mac/Vagrant/Puppet for local development and AWS for production. I have tried Ubuntu Precise64, and Raring64 with PHP 5.4.19 with a fresh install of WordPress and the theme, then create a product and it does not show in the product page, but I can see the image using the default Twenty Twelve theme.

    To be sure its not a download issue, do you have a md5 sum of the original theme file?

    Also can you point me in the direction for how to troubleshoot server issues? I have total access to the server. I there something in particular I should look for i.e. php, versions, permissions, log errors, environmental variables?

    September 14, 2013 at 4:07 am #21849
    stephen.sollar
    Member
    Post count: 14

    I see it is a javascript error with Woocommerce Flexslider v2.1

    * jQuery FlexSlider v2.1
    * http://www.woothemes.com/flexslider/
    * Copyright 2012 WooThemes

    ERROR:
    <exception>: TypeError
    get stack: function () { [native code] }
    message: “Cannot read property ‘animating’ of undefined”

    
89: !d(c.asNavFor).data("flexslider").animating && !b.hasClass("active") && (a.direction = a.currentItem < g ? "next" : "prev", a.flexAnimate(g, c.pauseOnAction, !1, !0, !0))
})
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    Posted in: Neighborhood
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